Room Attendant

Mandarin Oriental, Lago di Como aims to become one of the most
exclusive resorts in Europe, representing the true elegant Italian
but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate
culture to attract and engage exceptional talents, under the guidance
of enthusiastic leaders.
Our aim is to get the best out of each
individual and being recognized as an employer of choice among the most
exclusive hotels in the world.

ROOM ATTENDANT

Mandarin
Oriental, Lago di Como’s Room Attendant is in charge of making up the guestrooms
and accounts for their cleanliness and tidiness during the guests’ stay
and before their arrival.

Duties
and responsibilities:

• Ensure cleanliness
  standards are maintained in all guestrooms on a daily basis

• Inspect all guestroom’s fresh linens for cleanliness
  and substandard appearance

• Efficiently
  turndown bed to meet appearance standard as demonstrated

• Arrange all clothing items in occupied guestrooms making sure
  that they are folded or hung neatly according to standard as demonstrated
  

• Set up turndown tray with water as well
  as other turndown amenities as demonstrated

• Turn on stereo/television to appropriate welcome standard
  

• Turn on appropriate lighting if guest
  is not present during service

• Ensure guest
  has the correct amount of valet/dry cleaning/shoeshine bags/slips
  

• Replace guest amenities when appropriate
  

• Double check cleanliness of completed work
  area and placement of amenities in each complete guestroom before moving on
  to the next task

• Vacuum guestroom’s carpet
  furniture and baseboards according to standard during the service
  

• Empty waste baskets

• Recognize and report all missing, damaged
  or substandard furniture, fixtures and equipment

• Ensure that all electronic devices (television, stereo,
  telephones) are working properly

• Evaluate
  work assignment and prioritize workload according to guest requests
  

• Ensure all guestrooms assigned
  are completed with correct status marked at the end of the day including any
  information for input into guest history file

• Organize supply closets and work areas so that the Housekeeping
  Department operates, maintains and consistently meets efficient standards
  

• Comply with all MOHG Pillars, Department
  LQE’s and Guiding Principles

• Adhere to
  Do Not Disturb policy

Requirements:

• Good knowledge
  of Italian and English

• Able to stand
  and walk for an extended period of time

• Ability to push and pull the housekeeping cart
  

• Possess a pleasant and outgoing personality
  

• Must be willing to work on a flexible
  schedule, weekends and holidays

We believe a diverse and inclusive culture is better for everyone.
Bringing individuals together is essential to the long-term success of our
people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age,
sexual orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will be tolerated.