Waiter - In Room Dining

Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our
In Room Dining team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognized for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Located within Wasl Tower on Sheikh Zayed Road,
Mandarin Oriental Downtown, Dubai offers an elevated expression of modern
hospitality in the heart of the city.

Designed by UNStudio, the tower sets a distinctive architectural tone, while
the hotel’s 259 guestrooms and suites reflect contemporary, design-led living
with panoramic views across the Dubai skyline.

The hotel’s dining
portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas
Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings
including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban
eatery. Additional features include a rooftop helipad, a two-storey spa
and wellness sanctuary, landscaped rooftop pools and versatile event spaces.
The Residences at Mandarin Oriental Downtown, Dubai are set to open
by 2027.

About the job

Based at the Mandarin
Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, as
a Waiter/ess in the In Room Dining, you play a critical role in providing
an exceptional dining experience for guests in the privacy and comfort of their
room. The role includes taking and processing orders, serving food
and beverages, and ensuring that every aspect of the dining experience meets our
standards. The Waiter/ess will report to the F&B Supervisor.

As
a Waiter/ess, you will be responsible for the following
duties:

• Maintain in-depth knowledge of the In-Room Dining
  menu, including items, ingredients, and preparation methods.
  
  Offer suggestions and answer questions to enhance the guest experience.




• Take accurate food and beverage orders from guests, communicate clearly
  to the kitchen and bar staff, and ensure all orders are delivered promptly
  and according to guest specifications.

• Address special requests
  or dietary needs professionally and carefully, ensuring management and kitchen
  colleagues are informed of guest preferences or allergies.




• Deliver attentive and personalized service to guests in their rooms,
  ensuring an enjoyable dining experience. Properly upsell services and products
  to guests, enhancing service and generating increased revenue.




• Operated the POS system to process food and beverage orders, performed
  billing tasks according to hotel and cashiering policies, and set up and cleared
  tables according to restaurant standards.

• Create WOW moments
  to surprise and delight guests, ensuring customer satisfaction from arrival
  to departure per MOHG Legendary Quality Experiences (LQES).

As a Waiter/ess, we expect from you:

• A
  High School qualification or equivalent is preferred, and a Degree or higher
  national diploma in Hospitality/Hotel/Business Management
  is advantageous.

• Minimum 2 years’ experience working as
  a waiter/waitress, preferably in a high-volume restaurant or luxury
  hotel.

• Strong verbal and written communication skills
  in English, with additional languages such as Arabic being a plus.




• Knowledge of acceptable dining service procedures and standards,
  and familiarity with restaurant point of sales and cashiering
  procedures.

• Strong interpersonal and communication skills,
  ability to interact effectively with guests and colleagues, and understanding
  of the service flow.

• Demonstrates the physical ability to stand
  for extended periods and the flexibility to work a variety of shifts, including
  evenings, weekends, and holidays, in accordance with business
  requirements.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique
  learning and development programmes for various stages in your career so
  that you grow, continuously.

• MOstay. When you work as hard
  as our colleagues do, taking time off is important.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Colleague Comfort
  and Convenience: Benefit from comfortable accommodation, a duty transportation,
  and duty meals to ensure your work experience is both enjoyable
  and hassle-free.

• Competitive Salary and Benefits: We offer
  a competitive salary and an attractive benefits package, fully aligned with UAE
  industry standards, to ensure your financial well-being and stability.

We’re Fans.

Are you?