Concierge Manager

Concierge Manager

Mandarin Oriental, Singapore is looking for
a Concierge Manager to join our Concierge team.

Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.

About
the job

Based at the Mandarin Oriental, Singapore within
the Concierge Department, the Concierge Manager is responsible for the effective
and efficient operation of Concierge which includes Porter and Transportation
in accordance with the objectives, performance and quality standards established
by the hotel.

To plan, organize, and motivate all colleagues to excel in delivering Legendary
Quality Experience to all guests. The Concierge/Concierge Manager reports to
the Director of Rooms.

As Concierge Manager, you will
be responsible for the following duties:

• Ensure
  that Legendary Quality Experience, policies, mission, vision and objectives
  are followed through

• Responsible for the efficiency
  of Concierge Team which includes Porter and Transportation Services
  

• Handles guests queries/complaints related to Rooms in
  a prompt and efficient manner, informing the Hotel Duty Manager when necessary
  

• Establish and maintain operation standards. Initiates
  new procedures to increase efficiency, productivity and maximum guest comfort
  and satisfaction

• Ensure effective manning at all times
  to maximize productivity and business demands

• Perform
  all aspects of personnel and training functions, including hiring, performance
  appraisals, counselling, coaching, disciplinary action, monitor performance, etc
  

• Ensure and maintain a very high standard of personal
  hygiene, behavior and grooming standards of all colleagues
  

• Mainly responsible in upholding LQE and CQE standards
  within the Concierge Department

• Responsible
  for departmental requisitions

• Plan and administer
  the duty roster on a weekly basis. Ensuring that casual cost is within budget
  

• Knowledge of hotel’s emergency procedure or BCP
  (Business Continuity Plan)

• Knowledge of the names
  and designations of key personnel within the MOHG
  

• Interview potential candidates for vacancies
  in Concierge department and recommend accordingly
  

• Appraise colleagues annually within the Section
  and recommend confirmation/promotions

• To undertake
  and promptly discharge any other assignments which may not be specifically
  mentioned above and may be given from time to time by the Management
  

• Maintain complete and readily accessible files
  and records necessary for effective operations and future references including
  FLHSS

• Participate and be actively involved in Les
  Clefs d’Or activities to ensure good connections and network of information
  are maintained and enhance

As Concierge
Manager, we expect from you:

• Bachelor Degree or Higher
  National Diploma equivalent in Hospitality/Hotel/Business Management is
  an advantage

• Minimum 5 year of experience working in
  a 5-star hotel environment

• A minimum of 3 years
  of Concierge experience in a luxury hotel

• Strong
  command of MS Office products, GoConcierge, and Hotsos
  

• Must be member of Clefs d’Or

Our commitment to you

• Learning & Development. Your
  success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When
  you work as hard as our colleagues do, it’s important to take time off. As
  a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath &
  Colleague Wellness. Finding the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.
  

• Retirement Plans. When you show commitment to us,
  we reciprocate. We offer different retirement plans depending on the length
  of your service and your role.

We’re Fans.
Are you?