Sales Manager, MICE

Mandarin Oriental Jumeira, Dubai is looking for a Sales Manager, MICE
to join our Sales team.

Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.

Mandarin Oriental is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

With a pristine oceanfront setting, Mandarin Oriental
Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters
of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj
Khalifa, the tallest building in the world.

The hotel's beachfront location and open-air facilities are designed to bring
a new level of relaxed luxury to the city.

Job
Purpose

The Sales Manager – MICE is responsible for proactively
acquiring, developing and managing local and international Meetings, Incentives,
Conferences and Exhibitions (MICE) business. The role ensures comprehensive
coverage of the assigned MICE portfolio, driving revenue across meetings,
events, groups and related ancillary spend. The position focuses on building
long‑term, value‑based client relationships, delivering agreed revenue targets,
and executing sales strategies aligned with the hotel’s commercial
objectives.

As Sales Manager, MICE you will
be responsible for the following duties:

• Proactively acquire,
  develop and manage local and international MICE accounts, including corporates,
  event management companies, professional conference organizers, destination
  management companies and incentive houses.

• Drive MICE revenue
  through proactive prospecting, account management, RFP participation
  and conversion of qualified leads.

• Ensure maximum acceptance
  and competitiveness in MICE‑related RFPs in collaboration with Revenue
  Management and Conference & Events teams.

• Prepare and execute
  account plans and sales strategies to achieve and exceed assigned
  targets.

• Negotiate rates, terms and conditions for MICE
  and group business within approved parameters, maximizing total revenue
  and profitability.

• Work closely with Conference & Events,
  Revenue Management, Reservations and Operations to ensure seamless conversion,
  contracting and delivery of events.

• Ensure selling strategies,
  pricing integrity and upselling opportunities are consistently applied during
  negotiations.

• Monitor market trends, competitor activity
  and demand patterns, identifying opportunities and risks within the MICE
  segment.

• Provide accurate, timely reporting on account
  production, pipeline, forecasts and variances versus targets.




• Maintain accurate and up‑to‑date account information within all
  designated sales and CRM systems.

• Conduct site inspections,
  client presentations and familiarization visits as required.




• Participate in client entertainment, trade shows, sales missions
  and networking events relevant to the MICE segment.

• Support
  cross‑selling initiatives across the Mandarin Oriental portfolio through
  relevant MOHG programs.

• Collaborate closely with internal
  stakeholders to ensure service excellence and consistency throughout the client
  journey.

• Attend and actively contribute to weekly and monthly
  sales meetings, providing market intelligence and customer feedback.




• Handle client concerns or complaints in a professional manner, ensuring
  timely resolution and client satisfaction.

• Carry out any
  additional duties as reasonably requested by management in line with hotel
  operational needs.

As a Sales Manager, MICE,
we expect from you:

• Degree or Higher National Diploma
  in Hospitality, Hotel Management, Business Administration or a related
  field.

• Minimum 3 years of experience in a sales role within
  a luxury or five‑star hotel environment, with proven MICE sales
  experience.

• Strong understanding of the MICE market, event
  dynamics and group business in an international context.




• Previous Dubai experience is an advantage.

• Demonstrated
  ability to negotiate, close business and manage complex client
  requirements.

• Experience representing a hotel at trade shows,
  workshops and sales missions.

• Strong commercial acumen with
  the ability to analyse data and translate insights into actionable
  strategies.

• Excellent communication, presentation
  and interpersonal skills.

• Highly organized with strong
  time‑management and prioritization skills.

• Ability to work
  independently, under pressure and in a fast‑paced environment.




• Proficient in computer applications and hotel sales systems.




• Fluent in English; additional languages are an advantage.

Our commitment to you:

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• MOstay.
  
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• A competitive salary and benefits
  packages

We’re Fans. Are you?