Service Attendant
Mandarin Oriental, Sanya is looking for
a Service Attendant to join our Food and Beverage team.
Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin
Oriental is the award-winning owner and operator of some of the most luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognised for creating some
of the world’s most sought-after properties, the Group provides legendary
service inspired by Asian heritage whilst representing the very cutting-edge
of luxury experiences.
MANDARIN ORIENTAL, SANYA
A
hidden gem where nature is celebrated, and privacy
is assured.
Mandarin Oriental, Sanya is the first venture
of Mandarin Oriental Hotel Group in China, extending the Group’ luxury
and lifestyle retreat concept designed for seasoned international travellers
in search of tranquillity and the utmost in relaxation and luxury.
The
resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and
is spread out over 12 hectares of lush tropical bloom overlooking the warm,
soothing waters of the South China Sea.
About
the job
The Service Attendant will ensure the highest level of guest
satisfaction through the accurate and timely recording and serving of all
guests’ orders.
The incumbent should be able to anticipate guest needs and address
them accordingly in order to provide guests with a delightful experience as well
as work in accordance with the service standards set forth by the management
team. He/she will also work with the server assistants to maintain a clean
and organized environment for guests.
As Service Attendant,
you will be responsible for the following duties:
- Fine dining
service a must - Provide excellent service at all times to all of our
guests - Assist guests courteously and efficiently
- Set up tables
up to our standard - Maintain the dinning room and station clean at all
the time - Keep chairs and banquettes clean and clear of debris
- Take customer food and beverage orders
- Extensive knowledge of food
and beverage in order to service and up sell our product, including liquors
and cocktails - Set up side station
- Make sure that all silver
and glasses are wiped and spotless - Mark tables appropriately to food
order for each course - Enter all sales in POS without errors. Double
check list of items before "sending" - Make sure that all product served
are accounted for on the final bill before presenting it - Set up tables
according to hostesses communication - Up keep and clear tables between
courses throughout the meal - Support the food runner to help run food
in a timely manner - Verify guest satisfaction with each table during
each course served - Anticipate guest needs, as to where guests
will never have to ask for anything - Attend all food and beverage
training classes - To wish each and every guest a warm farewell and thank
them for coming - At the end of the shift deliver all checks and report
to the appropriate place according to rules - Setting and maintaining
the dining room environment and material perfectly clean - Following
the posted opening and closing duties and side work sheet - Attend daily
premeal/communication meeting - Attend monthly department meeting
- Generate a good atmosphere
As Service Attendant, we expect
from you:
Customer Focus: The colleague is genuinely pleasant, positive
and helpful to both guests and colleagues
- Confident, helpful
and genuine with internal and external customers - Anticipates guests’
needs and is sensitive to people from all cultures - Is conscientious
and always attentive to detail - Goes the extra mile
- Has
a natural, warm smile and a friendly and passionate approach - Serves
guests with a sense modesty and humility
Team Player: The colleague
co-operates and works well with others
- Understands
the service-profit chain concept (e.g. happy colleagues ð happy guests ð
profit) - Demonstrates co-operation within the team and with other
departments - Listens carefully and works well with other colleagues
- Uses resources efficiently
- Has a positive influence on others
in the team and clearly enjoys working with people - Is sensitive
to cultural differences and diversity
Delivers their Best:
The colleague is hard working and efficient
- Has energy and a sense
of urgency for his/her work - Delivers on all expected standards
- Language and communication skills meet the needs of the role
- Open
to feedback and self-development - Resourceful, makes things happen
and looks for ways to work ‘smarter’/more efficiently - Always look their
best and displays appropriate body language and eye contact
Trustworthy and Responsible: The colleague is trustworthy, responsible,
demonstrates our culture’s values and philosophy and works in a safe
manner
- Excellent records in attendance and punctuality
- Demonstrates a high level of personal integrity, honesty and trust
- Always works ethically, aligned with MOHG’s Guiding Principles
- Manages own responsibilities and accountability, delivers what
is promised - Is reliable and demonstrates the ability to work without
supervision, as required - Demonstrates knowledge of MOHG Safe & Sound
standards and assumes the relevant responsibilities to ensure the safety
of self, colleagues and guests - Demonstrates understanding of our
environmental responsibilities and ensures that resources are used wisely in
the areas in which he/she works
Composure: The colleague can handle
the pressure and remains calm at all times
- Able to stay calm under
pressure - Demonstrates maturity and ability to cope with
the unexpected - Never lets personal feelings interfere with delivering
the highest standards - Emotionally stable and mature
- Able
to solve every day problems in a calm manner - Responds with enthusiasm
when under pressure or in challenging circumstances
Our
commitment to you
- Learning & Development. Your success
is our success. We craft unique learning and development programmes for various
stages in your career so that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
Local benefits
- A competitive salary and benefits packages
- Annual Leave and Public
Holidays - Social Insurances and Housing Fund
- Free accommodation
and meals
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