Hostess - Breakfast on 36th

Mandarin Oriental Downtown, Dubai is looking for a Hostess to join our
Breakfast Restaurant team.

Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.

Mandarin Oriental is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Located within Wasl Tower on Sheikh Zayed Road,
Mandarin Oriental Downtown, Dubai offers an elevated expression of modern
hospitality in the heart of the city.

Designed by UNStudio, the tower sets a distinctive architectural tone, while
the hotel’s 259 guestrooms and suites reflect contemporary, design-led living
with panoramic views across the Dubai skyline.

The hotel’s dining
portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas
Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings
including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban
eatery.

Additional features include a rooftop helipad, a two-storey spa
and wellness sanctuary, landscaped rooftop pools and versatile event spaces.
The Residences at Mandarin Oriental Downtown, Dubai are set to open
by 2027.

About the job

Based at the Mandarin
Oriental Downtown, Dubai within the Food and Beverage Service in Dubai,
the Hostess is responsible for greeting and seating guests, managing
reservations and ensuring every guest feels welcomed and valued. The Hostess
also manages and maintains the reservation system, including the database
with respective guest preferences. Hostess reports to the Head
Hostess.

As a Hostess, you will be responsible for the following
duties:

• Warmly welcome guests, manage seating arrangements,
  and create a polished first impression that reflects the luxury of
  the brand.

• Handle reservations efficiently across all channels,
  maintain accurate records in the reservation system, and coordinate table
  assignments based on guest preferences and dining flow.




• Communicate guest preferences, allergies, or special requests to
  the service and kitchen teams to ensure a seamless dining experience.




• Demonstrate strong knowledge of the outlet’s concept, menu,
  and promotions; provide accurate and engaging information to guests.




• Display professional phone etiquette, maintain menu quality
  and appearance, and assist with upselling beverages and processing billing when
  required.

• Create memorable “WOW” moments, ensure guest
  satisfaction from arrival to departure in line with MOHG Legendary Quality
  Experiences (LQEs), and record guest preferences for future service
  personalization.

As a Hostess, we expect from
you:

• Minimum 2 years’ experience as a Hostess in a luxury
  hotel; prior experience in high-volume, high-service restaurants
  is preferred.

• High school qualification required; degree
  or diploma in Hospitality/Hotel/Business Management is an advantage.




• Proficient in handling reservations and guest communication via phone
  and email; familiar with Table Management Systems.

• Solid
  knowledge of bar service procedures and standards is preferred.




• Strong verbal and written communication skills in English; basic computer
  proficiency including MS Office.

• Excellent interpersonal,
  organisational, and multitasking skills; physically able to stand for extended
  periods and work flexible shifts.

Our commitment
to you

• Learning & Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off. As a member
  of the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.

• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.




• Colleague Comfort and Convenience: Benefit from comfortable
  accommodation, a duty transportation, and duty meals to ensure your work
  experience is both enjoyable and hassle-free.

• Competitive Salary
  and Benefits: We offer a competitive salary and an attractive benefits package,
  fully aligned with UAE industry standards, to ensure your financial well-being
  and stability.

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