Front Desk Agent

Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join
our Front Office team.

Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.

Mandarin Oriental is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Located within Wasl Tower on Sheikh Zayed Road,
Mandarin Oriental Downtown, Dubai offers an elevated expression of modern
hospitality in the heart of the city.

Designed by UNStudio, the tower sets a distinctive architectural tone, while
the hotel’s 259 guestrooms and suites reflect contemporary, design-led living
with panoramic views across the Dubai skyline.

The hotel’s dining
portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas
Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings
including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban
eatery. Additional features include a rooftop helipad, a two-storey spa
and wellness sanctuary, landscaped rooftop pools and versatile event spaces.
The Residences at Mandarin Oriental Downtown, Dubai are set to open
by 2027.

About the job

Based at the Mandarin
Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front
Desk Agent is responsible to meet and exceed guest expectations by providing
efficient and courteous Front Desk service in accordance with Legendary Quality
Experiences. Front Desk Agent reports to Duty Manager.

As
a Front Desk Agent, you will be responsible for the following
duties:

• Welcome, check in/out, and escort guests while
  handling preferences, invoices, and correspondence with attention to detail
  and service standards.

• Manage cash handling duties responsibly,
  including drawer balancing, voucher preparation, and coordination
  with Accounting and Night Duty Manager.

• Deliver prompt
  and courteous service throughout the guest journey, collaborating
  with departments like Concierge, Housekeeping, and Reservations.




• Maintain thorough knowledge of hotel products and services to tailor
  offerings to guest needs and communicate unique features effectively.




• Foster a positive and collaborative work environment, actively
  participate in meetings, and serve as a role model of service excellence
  and integrity.

• Ensure guest satisfaction by engaging warmly,
  resolving complaints where possible, and creating memorable experiences aligned
  with MOHG standards.

As a Front Desk Agent, we expect
from you:

• Senior school qualification with at least 2 years’
  experience in a 5-star hotel environment, including 1 year in Front Office;
  pre-opening and Middle East experience are advantages.




• Proficient in Microsoft Office, PSMS, and other Front Office
  systems.

• Communicates effectively in English; additional
  language skills in Arabic or others are preferred.

• Demonstrates
  strong customer service skills with a keen understanding of guest needs
  and expectations.

• Possesses excellent interpersonal,
  communication, and organizational skills, capable of multitasking in
  a fast-paced setting.

• Physically able to stand for long periods
  and work flexible shifts, including evenings, weekends, and holidays based
  on business needs.

Our commitment to you

• Learning & Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off. As a member
  of the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.

• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.




• Colleague Comfort and Convenience: Benefit from comfortable
  accommodation, a duty transportation, and duty meals to ensure your work
  experience is both enjoyable and hassle-free.

• Competitive Salary
  and Benefits: We offer a competitive salary and an attractive benefits package,
  fully aligned with UAE industry standards, to ensure your financial well-being
  and stability.

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