Reservations Agent

Mandarin Oriental, Lago di Como aims to become one of the most
exclusive resorts in Europe, representing the true elegant Italian
but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate
culture to attract and engage exceptional talents, under the guidance
of enthusiastic leaders.
Our aim is to get the best out of each
individual and being recognized as an employer of choice among the most
exclusive hotels in the world.

RESERVATIONS AGENT

Mandarin Oriental, Lago di Como’s Reservations Agent is in charge
of timely and accurately taking bookings, via e-mail and by telephone, ensuring
that MOHG’s standards are respected and surpassed at all times.

Duties and responsibilities:

• Handle reservation inquiries and relative written and oral
  communication

• Navigate multiple web-based
  systems to manage various source of bookings

• Daily control of arrivals, pre-authorizations and payments
  

• Work effectively by understanding, trusting
  and using tools and information appropriately

• Consistently meet or exceed defined performance expectations
  (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set
  by management

• Build relationships
  with guests through active listening, maintaining an appropriate pace and using
  a conversational approach to deliver a warm and friendly guest experience
  

• Inspire loyalty through personalized
  and efficient service driven by the guest's needs

• Manage time effectively

Requirements:

• Minimum one-year
  experience in a similar position, possibly in a luxury resort or hotel
  

• Excellent customer-service, communication,
  and organization skills

• A
  positive, service-oriented attitude

• Strong
  bilingual communication skills - written and verbal - in Italian and English.
  A third language is a plus

• Good computer
  knowledge including Microsoft Office package

• Must be available to work flexible hours including evenings,
  weekends, and holidays

We
believe a diverse and inclusive culture is better for everyone. Bringing
individuals together is essential to the long-term success of our people, our
business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will be tolerated.