Assistant Lounges Manager

Mandarin Oriental Downtown, Dubai is looking for an Assistant Lounges
Manager to join our Restaurants, Bars & Experiences team.

Are
you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Located within Wasl
Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated
expression of modern hospitality in the heart of the city.

Designed by UNStudio, the tower sets a distinctive architectural tone, while
the hotel’s 259 guestrooms and suites reflect contemporary, design-led living
with panoramic views across the Dubai skyline. The hotel’s dining portfolio
includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts
Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka,
Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional
features include a rooftop helipad, a two-story spa and wellness sanctuary,
landscaped rooftop pools and versatile event spaces. The Residences at Mandarin
Oriental Downtown, Dubai are set to open by 2027.

About
the job

Based at the Mandarin Oriental Downtown, Dubai within
the Restaurants, Bars & Experiences department in Dubai, the Assistant Lounges
Manager is responsible to support the Lounges Manager in all related
operational, administrative and financial aspects of the lounges and assumes
full responsibility in his/her absence. Assistant Lounges Manager reports to
the Lounges Manager.

As an Assistant Lounges Manager,
you will be responsible for the following duties:

• Support
  the Lounges Manager in overseeing daily lounge operations, ensuring smooth
  service delivery, operational excellence, and full compliance with company
  standards, policies, and procedures.

• Lead and supervise lounge
  teams during shifts, manage scheduling, attendance, leave planning, grooming
  standards, performance management, and provide guidance, coaching,
  and disciplinary support when required.

• Drive exceptional guest
  experiences by maintaining a strong floor presence, managing reservations
  effectively, handling VIP guest requirements, resolving complaints, and creating
  memorable service moments that enhance customer satisfaction.




• Monitor service quality, food and beverage standards, POS accuracy, menu
  management, cleanliness, maintenance, and collaboration with culinary,
  housekeeping, engineering, and other departments to ensure seamless
  operations.

• Support business performance through financial
  and administrative oversight, including P&L analysis, labour cost control,
  compliance with accounting procedures, record management, and execution
  of promotions, events, and seasonal initiatives.

• Demonstrate
  strong leadership, organizational, communication, and multitasking abilities,
  with expertise in fine dining operations, cashiering and POS procedures, team
  development, project coordination, and continuous improvement of service
  standards.

As an Assistant Lounges Manager,
we expect from you:

• High School qualification
  or equivalent, with a Degree or Higher National Diploma in Hospitality, Hotel
  Management, or Business Management preferred.

• Minimum 3 years
  of experience as an Assistant Restaurant Manager within a luxury hotel
  or upscale restaurant environment, with mandatory restaurant pre-opening
  experience.

• International hospitality exposure across at least
  two regions, including Asia, Europe, North America, and preferably the Middle
  East.

• Strong guest service orientation with the ability
  to understand customer needs, exceed expectations, and motivate teams
  to consistently deliver exceptional dining experiences.

• Sound
  knowledge of HACCP, restaurant operations, staff training, and team development,
  with the ability to support onboarding, maintain training records,
  and facilitate both on-the-job and classroom-based training.




• Excellent leadership, communication, and interpersonal skills, supported
  by proficiency in MS Office, strong English language skills, and the ability
  to effectively engage with colleagues, peers, and guests; additional language
  skills such as Arabic are an advantage.

Our
commitment to you

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.




• MOstay. When you work as hard as our colleagues do, it’s important
  to take time off. As a member of the #MOfamily, you can stay with us wherever
  you go in the world. The MOstay programme offers complimentary nights
  and additionally attractive rates on rooms for you and your loved ones.
  

• Heath & Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• Colleague Comfort and Convenience:
  Benefit from comfortable accommodation, a duty transportation, and duty meals
  to ensure your work experience is both enjoyable and hassle-free.




• Competitive Salary and Benefits: We offer a competitive salary and
  an attractive benefits package, fully aligned with UAE industry standards,
  to ensure your financial well-being and stability.

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