Mandarin Oriental Jumeira, Dubai is looking for a Front Office Agent
to join our Front Office team.
Are you a master of craft? Do
you thrive in a team that succeeds together, demonstrating integrity and respect
while acting responsibly? Do you embrace a growth mindset? We invite you
to become a fan of the exceptional.
Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
With a pristine oceanfront setting, Mandarin Oriental
Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters
of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj
Khalifa, the tallest building in the world.
The hotel's beachfront location and open-air facilities are designed to bring
a new level of relaxed luxury to the city.
As Front Office Agent
you will be responsible for the following duties:
- Greet, check
in, and escort guests promptly to their rooms. - Address special guest
preferences recorded in guest history profiles. - Handle cash drawer
properly as outlined in the MODUB Controller’s Policy. - Check cash float
at the beginning and end of each shift to ensure at all times that amounts
are correct. - Provide quality service with colleagues to the guests
by responding to requests promptly, efficiently and courteously during check-in,
check-out and throughout the guest’s experience. - Arrange fulfilment
of guest services by working with the Concierge, Housekeeping, PBX, Reservations
and Room Service colleagues. - Print and drop cash out, adjustment slips,
paid out voucher, and bank count reports. - Communicate clearly with
the Night Duty Manager and Accounting Department. - Establish a good
working knowledge of the Hotel outlets and products. - Ensure customer
satisfaction from arrival to departure in accordance to the MOHG Legendary
Quality Experiences (LQEs), the MOHG Pillars and the respective service
standards of MOQA. - Demonstrate teamwork by cooperating with
and assisting colleagues as needed. - Able to communicate special
features and services unique to the guest’s needs. - Handle guests
incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
- Responsible for preparation of the daily arrival bucket, in-house bucket
and next day arrivals (including welcome cards, guest business cards,
registration cards and limousine arrivals). - In charge of guest invoices
(in-house). - Check credit card authorization in SMS for all in-house
guests. - Perform any other reasonable duties as required by
the management of the Hotel.
As Front Office Agent
we expect from you:
- Senior School qualification
- Minimum
2 years’ experience working in a 5-star hotel environment. - A minimum
of 1-year Front Office experience. - Previous experience working in
the Middle East Region is an advantage. - Strong commands of Microsoft
Office products, PSMS, GoConcierge, HotSoS, and Rex. - Ability
to understand guest needs and expectations and to deliver superior customer
service. - Perform job with attention to details and the ability
to organize and handle multiple tasks effectively. - Clear communication;
effective verbal and written communication skills in English. Speaking Spanish,
German, Italian and French is an advantage.
Our
commitment to you:
- Learning & Development. Your success is our
success. We craft unique learning and development programmes for various stages
in your career so that you grow, continuously. - MOstay. When you work
as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - A competitive salary and benefits packages
We’re Fans.
Are you?
