AI Business Solutions & Innovation Manager

Mandarin Oriental Hotel Group is looking for an AI Business
Solutions & Innovation Manager to join our Information Technology team.

Are you a master of craft? Do you thrive in a team that succeeds
together, demonstrating integrity and respect while acting responsibly? Do
you embrace a growth mindset?

We invite you to become a fan
of the exceptional. Mandarin Oriental is the award-winning owner and operator
of some of the world’s most luxurious hotels, resorts and residences, located
in prime destinations around the globe. Guided by our Asian heritage
and renowned for creating some of the world’s most sought-after properties,
we deliver legendary service while shaping the future of luxury hospitality.

Based at the Mandarin Oriental Corporate Office within
the Information Technology department in London, the AI Business
Solutions & Innovation Manager is a hands-on builder who designs, codes,
and delivers bespoke applications that solve real business problems across
the organisation.

Using AI-assisted development tools and modern
software engineering practices, the role transforms business challenges into
working, production-ready solutions.

This includes building applications, integrating systems and data, and iterating
directly with stakeholders to deliver measurable value.

The role
combines strong technical craftsmanship with commercial judgement and plays
a key role in expanding the organisation’s ability to build impactful solutions
in-house.

The role reports to the Director of Tech Innovation
& Portfolio Management.

As AI Business Solutions & Innovation
Manager, you will be responsible for:

• Partnering
  with business teams to identify problems that can be solved by purpose-built
  applications and tools.

• Designing, building, and delivering
  bespoke applications end-to-end, from concept through to working,
  production-ready software, including ongoing maintenance.




• Writing, testing, and maintaining clean, functional code, using
  AI-assisted development tools to accelerate delivery without compromising
  quality.

• Integrating applications with existing systems and data
  sources where applicable.

• Translating business requirements
  directly into technical solutions, rapidly prototyping and iterating with users
  until the solution delivers real value.

• Developing GenAI-powered
  features and applications where they create tangible business
  advantage.

• Owning the technical delivery lifecycle of in-house
  solutions, including version control, testing, deployment, and continuous
  iteration.

• Working directly with business stakeholders to scope
  problems, validate solutions, and ensure strong adoption.




• Maintaining and enhancing applications after launch, responding to user
  feedback and evolving requirements.

• Staying abreast of
  the latest trends in GenAI and emerging technologies, recommending relevant
  innovations.

• Ensuring all solutions comply with organisational
  standards for data privacy, security, and ethical use of technology.




• Applying sound engineering judgement to decide when to build, when
  to integrate, and when an existing tool already solves the problem.




• Documenting solutions, code, and technical decisions to ensure
  maintainability and effective knowledge sharing.

• Staying current
  with advances in AI-assisted development and application frameworks, bringing
  practical ideas back to the business.

• Contributing to a culture
  of building, demonstrating what is possible when business problems are met
  with hands-on technical craft.

As AI Business
Solutions & Innovation Manager, we expect from you:

• A degree
  in Computer Science, Software Engineering, or a related field, or equivalent
  hands-on development experience.

• Demonstrated experience
  building and shipping applications, with a portfolio of working
  software.

• Hands-on experience with AI-assisted development tools
  and GenAI application development.

• Strong, practical coding
  capability across the application stack (e.g. Python or similar).




• Experience integrating APIs, data sources, and third-party
  services.

• Familiarity with version control, testing,
  and deployment practices.

• Strong problem-solving and analytical
  abilities, with the ability to translate ambiguous business problems into
  working solutions.

• Excellent communication skills, particularly
  in working directly with non-technical business users.

• Ability
  to manage multiple development initiatives in parallel.




• Self-directed, resourceful, and genuinely passionate about building
  and continuous learning.

• Understanding of data privacy,
  security, and ethical considerations in software development.

Our Commitment to You

Learning &
Development
Your success is our success. We craft unique learning
pathways to support your career growth.

MOstay
As
a member of the #MOfamily, enjoy complimentary nights and special colleague
rates across our global portfolio.

Health & Colleague
Wellness
We offer a variety of programmes to support your wellbeing
and work-life balance.

Retirement Plans
We provide
competitive retirement benefits based on your role and length of service.

We’re Fans. Are you?