Director of Housekeeping

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

We are recruiting for a Director of Housekeeping to join our
team at Mandarin Oriental Hyde Park, London. We're Fans. Are you?


SHIFT PATTERN (e.g. 39 hours, 5 days per week)


We’re looking for a Director of Housekeeping to join
our
Housekeeping team.

Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a fan of the exceptional.


Mandarin Oriental Hotel Group is the award-winning owner and operator of some
of the most luxurious hotels, resorts and residences located in prime
destinations around the world, with a strong development pipeline. Increasingly
recognised for creating some of the world’s most sought-after properties,
the Group provides legendary service inspired by Asian heritage whilst
representing the very cutting-edge of luxury experiences.


Mandarin Oriental Hyde Park is London’s most iconic address. It’s
another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Director
of Housekeeping at Mandarin Oriental Hyde Park, London, we expect from
you:

  • To ensure that departmental administration
    is carried out efficiently and log-in systems are accurate at all times

  • To monitor and administer payroll forecasts
    & actual through effective planning

  • To
    monitor expenditure, ensuring compliance with the annual budget

  • To source and implement efficient set-up
    for guest amenities and linen supplies

  • To
    ensure all linen is maintained in accordance with operation needs of par stock
    whilst building a relationship with third party suppliers raising concerns
    of rejects and quality when needed.


As a Director of Housekeeping you will be working on a rotating shift
basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning,
evening, and night shifts (including weekends and bank holidays), so flexibility
is required where applicable.

To be a successful Director
of Housekeeping candidate, you must demonstrate:


  • Collaboration & Relationship Building


  • People Development

  • Results
    Orientation

Our commitment
to you:

  • Learning & Development.

    Your success is our success. We craft unique learning and development programmes
    for various stages in your career so that you grow, continuously.

  • MOstay. When you work as hard as our
    colleagues do, it’s important to take time off. As a member of the #MOfamily,
    you can stay with us wherever you go in the world. The MOstay programme offers
    complimentary nights and additionally attractive rates on rooms for you and your
    loved ones.

  • Health & Colleague Wellness.

    Finding the right work-life balance is important. Your wellbeing matters to
    us. A variety of health benefits and wellness programmes are offered to all our
    colleagues, globally.

  • Retirement Plans.
    When you show commitment to us, we reciprocate. We offer different retirement
    plans depending on the length of your service and your role.

  • Access to discounts and deals with over 500
    popular high street retailers, including discounted gym memberships and travel
    deals

  • 50% F&B & Spa discount on property

  • Special MO discounted rate at Anytime
    Fitness gyms across the world (£30 per month or £300 per annum)

  • Complimentary Westfield Healthcare cash
    plan, children added at no extra cost


  • Colleague Experience Stay in-house with breakfast included upon
    completed probation

  • Friends & Family hotel
    rate and Spa discount

  • 1 paid Charity Day
    per year to dedicate to a charity of your choice


  • Season ticket loan & cycle to work scheme


  • £750 recruitment referral bonus


  • Free meals on duty & uniform dry-cleaning services

  • Increased holiday entitlement with Length
    of Service, up to 33 days off

  • Subsidized
    podiatry sessions with our incredible Bastien pedicurists


  • Free Life Assurance benefits whilst in service

  • Access to Hospitality Action’s Employee
    Assistance Programme

  • Employee Recognition
    Programmes

  • Social, wellbeing, charity,
    and sporting events throughout the year


SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified
Global Sustainable Tourism Council (GSTC) hotel.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s
culture, and sustainability implications are carefully considered with every
decision across the Group, aligning our sustainable development efforts with
the industry criteria set out by the GSTC.

We strive for
a better future for the next generation. Protecting the environment, people
and communities are the fundamental pillars to which we devote our efforts.
We are very proud of the initiatives our colleagues have implemented to help
us on the path to achieving our sustainability goals, such as single-use
plastic elimination
, ethical supply chain and procurement,
community and colleague engagement, technology practices
and waste reduction. We are committed to doing the right thing, every
day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better
for everyone. Bringing individuals together is essential to the long-term
success of our people, our business and the societies and economies in which
we operate.

All colleagues, regardless of ethnicity, gender,
age, sexual orientation, disability, background or religion, should be treated
fairly and with respect, should be given equal opportunities, and be valued
for the contributions they make in their roles.

No form of bullying, intimidation, discrimination or harassment of others
will be tolerated.

ELIGIBILITY TO WORK
IN THE UK.

Please note, all candidates applying for
this role must have obtained the right to work and live in the UK. Documented
evidence of eligibility will be required from candidates as part of
the recruitment process.

We’re Fans. Are you?

Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.