TAPAS 77 Service Supervisor

Mandarin Oriental, Shenzhen is looking for a TAPAS 77 Service Supervisor
to join our Food & Beverage Service team.

Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin
Oriental is the award-winning owner and operator of some of the most luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognised for creating some
of the world’s most sought-after properties, the Group provides legendary
service inspired by Asian heritage whilst representing the very cutting-edge
of luxury experiences.

The 178-room Mandarin Oriental, Shenzhen
is situated in one of the prime spots in the southern city, in the stunning
UpperHills building, with a panoramic perspective of the city’s soaring skyline
and lush parklands.

With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight
restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed
celebrity Chef Fei, as well as a best-in-class Spa and Wellness facilities
including a dramatic indoor swimming pool. Well known for its uncompromising
levels of personalised and bespoke services, Mandarin oriental, Shenzhen
was recognised as the first Forbes travel guide five-star hotel of
the city.

About the job

Based at the Mandarin
Oriental, Shenzhen within the Food & Beverage Division in Shenzhen, TAPAS 77
Service Supervisor is responsible for overseeing all the daily operation
and functions by providing leadership and overall supervision to the colleagues
while ensuring a high standard of guest satisfaction. TAPAS 77 Service
Supervisor reports to the Outlets Manager.

As TAPAS 77 Service
Supervisor, you will be responsible for the following duties:

• Supervise and participate in running an efficient and profitable operation
  in the areas for which you are responsible. Liaise with your manager to actively
  encourage a professional and dedicated team
• Develop and maintain all
  training programs on a continual basis to insure a high degree
  of professionalism within the colleagues.
• To report and follow up all
  maintenance defaults affecting efficient and professional delivery
  of service
• To respond proactively to guest queries, ensuring
  that appropriate action is taken in the absence of the manager and assistant
  manager, followed by effective communication
• To maintain and order all
  the store requisition
• Conduct monthly departmental itself and provide
  a regular forum for improving departmental communication.

As TAPAS 77 Service Supervisor, we expect from
you:

• Minimum 1 year’s relevant working experience in similar
  capacity
• Excellent communication and organization skills


• Ability to manage and train colleagues effectively
• Fluency
  in English and Mandarin is required

Our commitment to
you

• Learning & Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.
• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.
• Retirement
  Plans. When you show commitment to us, we reciprocate. We offer different
  retirement plans depending on the length of your service and your role.

We’re Fans. Are you?