Rising Fans
Mandarin Oriental Sanya is looking for a Rising Fans
to join our Food and Beverage department team.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.
Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
MANDARIN ORIENTAL, SANYA
A hidden gem where nature
is celebrated, and privacy is assured.
Sanya Mandarin Oriental, Coral Bay
is the first hotel of Mandarin Oriental Hotel Group in Chinese mainland.
Overlooking the South China Sea and boasting a 1.2‑kilometre stretch of pristine
coral beach, it is an exclusive beachfront resort that occupies an entire
bay.
Encompassing 12 hectares of hillside seafront land, the hotel
seamlessly blends Southeast Asian resort aesthetics with Oriental Zen elements,
creating a secluded and tranquil luxury ambience away from
the bustle.
While embodying contemporary luxury and Hainan’s distinctive
character, the hotel reflects the Group’s Oriental heritage, offering guests
a peaceful retreat to unwind and escape the chaos.
About
the job
The incumbent is responsible for directing restaurant team
in achieving the ultimate guest experience and to meet and exceed the food
and beverage goals established for pre and post opening in achieving a 5 star/5
diamond rating.The Rising Fans reports directly to the Restaurant
Manager/Assistant Manager and supervises the entire restaurant
staff.
As Rising Fans, you will be responsible for
the following duties:
- Support company's philosophy and company
culture with Guiding Principles and D.E.L.I.G.H.T as part of ensuring guest
satisfaction and the achievement of our Mission Statement. - Always
provide excellent service to all our guests. - Assist guest courteously
and efficiently. - Managing day to day operations
- Conducts
regular tours of front and back of the restaurant operation to check on set-up /
service / food quality / general maintenance / cleanliness. - Excellent
knowledge of food and beverage, including being able to service and sell
the product. - Ensure proper care, security, and maintenance of hotel
equipment through proper supervision of service personnel. - To manage
proper staffing level. - To manage proper supplies level.
- Assist
manager with scheduling, recruitment and interviewing for new colleagues.
- Assist manager with colleagues training and development.
- Attend
daily departmental meeting. - Assist manager with daily F&B meeting.
- Assist manager with conducting of daily communication meeting with staff
prior to shift. - To visit all our guest tables during or after their
visit, to ensure satisfaction. - To manage, coach, and counsel
colleagues, including disciplinary procedures. - Uphold and enforce all
hotel policies and procedures as stated in hotel colleague handbook.
- Communicate all group information/changes to existing information
to appropriate hotel colleagues in an accurate and timely manner.
- Maintains regular guest contact to obtain feedback / create future
and potential clients. - Ensure smooth and effective communication
between F&B and other departments in the hotel. - Effective participating
and control in inventory taking / costs / breakages. - Implement
appropriate and effective measures to improve control of costs / expenses /
labour. - Entertain clients, as appropriate.
- Ensure that all
outlet colleagues are consistently trained on and adhere to, all FLHSS policies
and procedures. - Ensure all colleagues are fully aware of all Business
Continuity Procedures relevant to the appointed section. - Has strong
sense of responsibility for financial goals set forth by the company.
- Be responsible for guest and colleague satisfaction scores.
Our commitment to you
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
ocal benefits
- A
competitive salary and benefits packages - Annual Leave and Public
Holidays - Social Insurances and Housing Fund
- Free accommodation
and meals
We’re Fans. Are you?
