Curator (Club Lounge Executive)

CURATOR (CLUB LOUNGE EXECUTIVE)

Mandarin Oriental, Singapore
is looking for a Curator to join our Haus 65 team.

Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin
Oriental is the award-winning owner and operator of some of the most luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognised for creating some
of the world’s most sought-after properties, the Group provides legendary
service inspired by Asian heritage whilst representing the very cutting-edge
of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary
of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental,
Singapore, the Curator is responsible for delivering personalised
and seamless service to guests.

Including overseeing daily operations, coordinating guest request
and maintaining high service standards. The position reports directly to
the Haus 65 Manager.

As Curator, you will be responsible for
the following duties:

• Excels in delivering Legendary
  Quality Experience to all guests.

• Supports the food and beverage
  and rooms operations at the club lounge.

• Reviews arrivals
  and ensures preferences and needs are met.

• Meets and greets
  guests into their assigned room ensuring that all services are extended promptly
  and efficiently.

• Offers welcome refreshment, packing
  and unpacking, laundry, shoe-shine services and all other guests’ needs
  and requests.

• Provides recommendation for wine and dine,
  entertainment, tourist attractions, concierge services and information.




• Curates MOWOW experiences for guests, resolves guest feedback, serves
  daily amenities.

• Cooperates closely with the in-room dining
  and housekeeping team to ensure a seamless private dining and cleaning
  experience.

• Acts as a link for guests with all other areas
  of the hotel. Promptly answers any guest calls and emails and communicates
  with respective departments.

• Addresses any security incidents
  and complaints to the Head Butler and reacts proactively when suitable
  and appropriate.

• Familiar with room amenities, layout
  of categories of rooms, facilities and services available in the hotel.




• Promotes and upsells a higher category of room and hotel food
  and beverage outlets.

• Offers assistance for departure
  arrangements and provides fond farewell.

• Maintains a friendly
  rapport with all guests to ensure repeat business and goodwill.




• Well-versed with Mandarin Oriental Hotel Group goals
  and information.

As Curator, we expect from
you:

• Candidate must possess at least a Diploma,
  Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel
  Management or equivalent.

• Good communication and interpersonal
  skills

• Enjoys interacting with guests and working in a fast
  paced environment

• Candidate must be able to work rotationary
  shifts, weekends and holidays

Our commitment to
you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay.
  
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.