Assistant Groups & Events Sales Manager (M/F/D)
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Switzerland, Zurich
We are looking for an Assistant Groups & Events Sales Manager to join our
Groups & Events Sales Team at Mandarin Oriental Savoy,
Zurich!
Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.
Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Savoy, Zurich is located in the heart
of the Old Town, in the main business center, close to the city's leisure
attractions and just a short walk from the shores of Lake Zurich.
The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three
dining venues, including an all-day dining restaurant, a specialty restaurant
and a lobby lounge. The hotel is ideal for meetings and events with its newly
renovated event facilities, including a grand historic
ballroom.
About the job
Based at the Mandarin Oriental
Savoy, Zurich within the Groups & Events Sales Department, the Assistant Groups
& Events Sales Manager is responsible for supporting the Groups & Events Sales
Division for Mandarin Oriental Savoy, Zurich. In particular, the administrative
activities to ensure all colleague records and legal requirements are met
to ensure the Culture and Vision of MOHG are maintained.
As
Assistant Groups & Events Sales Manager, you will responsible for the following
duties:
Deputy to the Director of Groups & Events Sales,
jointly responsible for achieving departmental financial and revenue targets
in line with Mandarin Oriental quality standards.
End-to-end
management of group and event sales for hotels of varying size and complexity,
covering meetings, conferences, and social events (MICE).
Ownership of both proactive and reactive MICE sales, with a strong focus
on proactive business generation, client acquisition, upselling, and revenue
growth.
Handling all phases of the sales cycle: inquiry
acceptance and initial consultation, qualification, offer preparation, price
negotiation, contract creation, follow-up discussions, renegotiation, and final
confirmation.
Coordination and execution of site inspections
and in-depth customer consultations to ensure tailored event solutions.
Preparation of function sheets (BEOs) and clear communication of event
details to operational departments through BEO and group meetings.
Cross-departmental coordination between all profit centers (kitchen,
service, F&B, wellness, housekeeping, and other operational teams) to ensure
smooth, guest-oriented event delivery.
Oversight of operational
readiness, including event setup, preparation of premises, and creation of menu
cards for events and special occasions.
Financial administration
including invoice control, accounting and monitoring of incoming payments,
and final billing accuracy.
Development of seasonal and creative
promotional offers to support sales initiatives.
Ensuring
professional, proactive guest and client support before, during, and after
events, including post-event follow-up and feedback collection.
Maintenance of complete and accurate customer histories within the PMS
system.
Ensuring continuous accessibility for clients
and potential customers during office hours.
Knowledge
and application of information security, data protection, and risk management
within the department.
As Assistant Groups &
Events Sales Manager, we expect from you:
Previous experience
in Events and Groups Sales is required for this role.
Previous
experience in a luxury hotel environment would be an advantage.
Must be excellent in using computer and well versed in all computer
applications.
Charming and outgoing with excellent interpersonal
skills for both external and internal customers.
Ability to work
under pressure.
Positive attitude and good
communicator.
Excellent knowledge of German and English.
Further foreign language skills are an advantage.
Effective time
management, communication and presentation skills.
Flexibility
to respond to a range of different work situations.
The
successful candidate must already be eligible to work in Switzerland.
Our commitment to you:
Learning &
Development. Your success is our success. We craft unique learning
and development programmes for various stages in your career so that you grow,
continuously.
MOstay. When you work as hard as our colleagues
do, it’s important to take time off. As a member of the #MOfamily, you can stay
with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones.
Heath & Colleague
Wellness. Finding the right work-life balance is important. Your wellbeing
matters to us. A variety of health benefits and wellness programmes are offered
to all our colleagues, globally.
Swiss Deluxe Rates.
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