On-Call In-Room Dining Server

Mandarin Oriental, Boston is looking for an On-Call Server to join our
In-Room Dining team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Boston is situated in the heart
of the Back Bay overlooking Boylston Street.

Our luxurious 138 guest rooms and 12 suites will set the standard
for spaciousness, combining classic Bostonian residential elegance with refined
hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed
and unique Mandarin Oriental therapies.

About
the job

Based at the Mandarin Oriental, Boston in the In-Room Dining
Department in Boston, the Part Time In-Room Dining Server is responsible for
the intake of all guest in-room dining inquiries and orders; providing
a personalized dining experience by providing detailed recommendations,
processing orders, and coordinating the set up and delivery
to guests.

The In-Room Dining Server reports to the In-Room Dining
Manager.

As In-Room Dining Server, you will be responsible
for the following duties:

• Deliver in room dining order to
  the guests within the quoted time

• Set up the dining table and/or
  tray accurately and in timely manner

• Verify guest satisfaction
  before leaving the room

• Check accuracy of order before
  delivering

• Maintain extensive knowledge of food and beverage
  to assist guests with suggestions and upsell our products, including liquors
  and cocktails

• Do all side work and preparation of equipment
  for the continuation of the operation

• Make sure that all silver
  and glasses are wiped and spotless

• Make sure that all product
  served are accounted for on the final bill before presenting it




• Anticipate guest needs

• Provide excellent service to all
  guests

• Assist Guest courteously and efficiently, providing
  service for any guest’s request

• Attend daily
  pre-meal/communication meeting

• Attend monthly department
  meeting

• Assist order taker when necessary

• Pick
  up trays and trolleys on a timely manner

• Other duties
  as assigned by management.

As In-Room Dining Server,
we expect from you:

• Have a minimum of 2 years of experience
  in similar position in a luxury hotel property

• Reading, writing
  and oral proficiency in the English language

• Willing to work
  a flexible on-call schedule to include weekends and holidays

• Be
  a self-motivator and motivator of others

• Must be able to work
  in a high pace and dynamic operation

• Be able to work together
  with other colleagues

• Have a pleasant, friendly and helpful
  manner.

• Maintain a clean and healthy personal hygiene
  and grooming

• Work in a safe, prudent and organized
  manner

• Have the ability to handle multiple tasks at one
  time

• Have excellent communication and organization
  skills

• Be able to consistently delight and satisfy our
  guest

Compensation

The hourly rate of pay
for this position is $18.86, plus gratuity.

Our commitment
to you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.

Local Benefits

• A competitive salary
  and benefits packages

• Meals served while on duty




• Discounted colleague parking available

Equal
Employer Opportunity Statement

Mandarin Oriental Hotel Group provides
equal employment opportunities (EEO) to all colleagues and applicants
for employment without regard to race, color, religion, sex, national origin,
age, disability or genetics.

In addition to federal law requirements, Mandarin Oriental Hotel Group complies
with applicable state and local laws governing non-discrimination in employment
in every location in which the company has facilities. This policy applies
to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, and transfer, leaves
of absence, compensation and training.

Mandarin Oriental Hotel Group
expressly prohibits any form of workplace harassment based on race, color,
religion, gender, sexual orientation, gender identity or expression, national
origin, age, genetic information, disability, or veteran status. Improper
interference with the ability of Mandarin Oriental Hotel Group’s colleagues
to perform their job duties may result in discipline up to and including
discharge.

We’re Fans. Are you?