Service Attendant
服务员
Mandarin Oriental, Sanya is looking
for a Service Attendant to join our Food and Beverage
team.
三亚珊瑚湾文华东方酒店现招募服务员加入餐饮部团队。
Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
你是一位具有工匠精神的大师吗？你是否有愿望加入我们团队，共同努力，一起成功？你是否能够展示诚信与尊重，勇担责任？您是否拥抱变化、接受成长型思维模式？我们诚邀您成为卓越的粉丝。
Mandarin
Oriental is the award-winning owner and operator of some of the most luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognised for creating some
of the world’s most sought-after properties, the Group provides legendary
service inspired by Asian heritage whilst representing the very cutting-edge
of luxury
experiences.
文华东方酒店集团是屡获殊荣的酒店管理公司，在世界各地的显著地点拥有最奢华的酒店、度假村及住宅，并拥有强有力的开发拓展能力。文华东方酒店集团因成功打造全球最炙手可热的酒店而受到广泛认可，其传奇服务的灵感源自亚洲传统，同时代表着最前沿的奢华体验。
MANDARIN
ORIENTAL, SANYA
三亚珊瑚湾文华东方酒店
A hidden gem where nature
is celebrated, and privacy
is assured.
一个融合自然美景与身心疗愈的隐奢世外桃源
Mandarin
Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China,
extending the Group’ luxury and lifestyle retreat concept designed for seasoned
international travellers in search of tranquillity and the utmost in relaxation
and luxury.
The resort enjoys the tranquillity of a 1.2 km nationally
protected coral bay and is spread out over 12 hectares of lush tropical bloom
overlooking the warm, soothing waters of the South China
Sea.
三亚珊瑚湾文华东方酒店是文华东方酒店集团在中国大陆的首家酒店，在传递当代奢华及体现海南特色的同时，反映出集团东方色彩的传统，为国内宾客提供远离喧嚣的宁静和放松。
酒店位于占地12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。
About
the job
The Service Attendant will ensure the highest level of guest
satisfaction through the accurate and timely recording and serving of all
guests’ orders.
The incumbent should be able to anticipate guest needs and address
them accordingly in order to provide guests with a delightful experience as well
as work in accordance with the service standards set forth by the management
team. He/she will also work with the server assistants to maintain a clean
and organized environment
for guests.
服务人员将确保最高水平的客人满意度通过准确和及时记录和所有客人的订单。应该能够预知客人需求和解决他们问题以此来为客人提供一个愉快的经历。此外,应该保持一个清洁的工作环境和保持在房间里用餐区根据管理。
As
Service Attendant, you will be responsible for the following
duties:
作为服务人员，您需要承担以下职责：
- Fine dining
service a must - Provide excellent service at all times to all of our
guests - Assist guests courteously and efficiently
- Set up tables
up to our standard - Maintain the dinning room and station clean at all
the time - Keep chairs and banquettes clean and clear of debris
- Take customer food and beverage orders
- Extensive knowledge of food
and beverage in order to service and up sell our product, including liquors
and cocktails - Set up side station
- Make sure that all silver
and glasses are wiped and spotless - Mark tables appropriately to food
order for each course - Enter all sales in POS without errors. Double
check list of items before "sending" - Make sure that all product served
are accounted for on the final bill before presenting it - Set up tables
according to hostesses communication - Up keep and clear tables between
courses throughout the meal - Support the food runner to help run food
in a timely manner - Verify guest satisfaction with each table during
each course served - Anticipate guest needs, as to where guests
will never have to ask for anything - Attend all food and beverage
training classes - To wish each and every guest a warm farewell and thank
them for coming - At the end of the shift deliver all checks and report
to the appropriate place according to rules - Setting and maintaining
the dining room environment and material perfectly clean - Following
the posted opening and closing duties and side work sheet - Attend daily
premeal/communication meeting - Attend monthly department meeting
- Generate a good atmosphere
As Service Attendant, we expect
from you:
作为服务人员，我们需要您具备：
Customer Focus:
The colleague is genuinely pleasant, positive and helpful to both guests
and colleagues
顾客的关注度：同事待人真诚友善，态度积极向上，无论是对客人还是对其他同事，都乐于助人
- Confident, helpful and genuine with internal and external customers
- Anticipates guests’ needs and is sensitive to people from all cultures
- Is conscientious and always attentive to detail
- Goes the extra
mile - Has a natural, warm smile and a friendly and passionate
approach - Serves guests with a sense modesty and humility
Team Player: The colleague co-operates and works well
with others
团队的扮演者：协调各部门的工作
- Understands
the service-profit chain concept (e.g. happy colleagues ð happy guests ð
profit) - Demonstrates co-operation within the team and with other
departments - Listens carefully and works well with other colleagues
- Uses resources efficiently
- Has a positive influence on others
in the team and clearly enjoys working with people - Is sensitive
to cultural differences and diversity
Delivers their Best:
The colleague is hard working
and efficient
传递给他们最好的：同事在努力工作
- Has energy and
a sense of urgency for his/her work - Delivers on all expected
standards - Language and communication skills meet the needs of
the role - Open to feedback and self-development
- Resourceful,
makes things happen and looks for ways to work ‘smarter’/more efficiently
- Always look their best and displays appropriate body language and eye
contact
Trustworthy and Responsible: The colleague is trustworthy,
responsible, demonstrates our culture’s values and philosophy and works in
a safe
manner
信赖与负责：同事是值得信赖的,负责任,展现了我们文化的价值观和理念以及在工作中的一个方式
- Excellent records in attendance and punctuality
- Demonstrates a high
level of personal integrity, honesty and trust - Always works ethically,
aligned with MOHG’s Guiding Principles - Manages own responsibilities
and accountability, delivers what is promised - Is reliable
and demonstrates the ability to work without supervision, as required
- Demonstrates knowledge of MOHG Safe & Sound standards and assumes
the relevant responsibilities to ensure the safety of self, colleagues
and guests - Demonstrates understanding of our environmental
responsibilities and ensures that resources are used wisely in the areas
in which he/she works
理解我们应承担的环境责任，并确保在其工作范围内合理利用资源
Composure:
The colleague can handle the pressure and remains calm at all
times
稳重：员工能处理压力，在任何时刻保持冷静
- Able to stay calm
under pressure - Demonstrates maturity and ability to cope with
the unexpected - Never lets personal feelings interfere with delivering
the highest standards - Emotionally stable and mature
- Able
to solve every day problems in a calm manner - Responds with enthusiasm
when under pressure or in challenging circumstances
Our
commitment to you
我们承诺给您
- Learning &
Development. Your success is our success. We craft unique learning
and development programmes for various stages in your career so that you grow,
continuously.
学习与发展：您的成功即是酒店的成功。我们为您职业生涯的各个阶段精心设计独特的学习与发展计划，使您不断成长。
- MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones.
同事入住福利：
当您作为我们的同事努力工作时，休假是非常重要的。做为文华东方酒店大家庭的一员，无论您身处世界何处，都可以申请入住文华东方酒店。同事入住福利项目为您及您的家人提供免费住宿和员工价。
- Heath
& Colleague Wellness. Finding the right work-life balance is important. Your
wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues,
globally.
同事健康及福祉：找到工作与生活的平衡点非常重要。我们非常重视您的健康及福祉。我们为全球所有同事提供各种健康福利及保健计划。
Local benefits
本地福利
- A
competitive salary and benefits packages 具有竞争力的薪资及福利 - Annual
Leave and Public Holidays 带薪年假及公共假期 - Social Insurances
and Housing Fund 社会保险及公积金 - Free accommodation and meals
免费的宿舍住宿及工作餐
We’re Fans. Are you?
