Reservations Officer

RESERVATIONS OFFICER

Mandarin Oriental, Singapore is looking
for a Reservations Officer to join our Reservations team.

Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.

About
the job

Based at Mandarin Oriental, Singapore within the Reservations
Department in Singapore, the Reservations Officer is responsible in playing
a vital role in carrying out room sales via telephone or correspondences,
ensuring that all information furnished to guests are accurate and appropriate.

He/She will ensure that all data entry into systems are error free.
The Reservation Officer reports to the Reservations Manager.

As
Reservations Officer, you will be responsible for the following duties:

Reservation Management:

• Handle incoming
  reservation requests via phone, email, and online booking systems.
  

• Accurately enter reservation details into the property
  management system (PMS) or reservation software.
  

• Confirm reservations and send booking confirmations
  to guests promptly.

• Update and manage reservations,
  including modifications and cancellations.

Guest
Interaction:

• Provide information to guests regarding room
  availability, rates, hotel services, and promotions.
  

• Offer personalized recommendations based on guest
  preferences and needs.

• Handle special requests
  and ensure they are communicated to relevant hotel departments.
  

Billing and Payment:

• Ensure accurate
  billing information is captured at the time of booking.
  

• Process deposits, prepayments, and final payments
  in compliance with hotel policies.

Overbooking
Management:

• Monitor reservation levels and room availability
  to avoid overbooking.

• Collaborate with the Front Office
  and Revenue Management teams to ensure maximum occupancy and profitability.
  

Record Keeping & Reporting:

• Maintain
  accurate records of all reservations and cancellations.
  

• Prepare daily reports on reservations and occupancy
  status for management review.

Customer Service:

• Respond to guest inquiries, concerns, and complaints in a timely
  and professional manner.

• Ensure a high level of guest
  satisfaction through effective communication and problem-solving.
  

Collaboration with Other Departments:

• Communicate with housekeeping, maintenance, and other departments
  to ensure smooth guest experiences.

• Work closely
  with the sales and marketing teams to promote special offers, packages,
  and hotel events.

As Reservations Officer, we expect
from you:

• At least 1 year experience in luxury hotel industry
  (any department)

• Good computer skills

• Fluent
  in English (Written and Spoken)

• Excellent telephone
  etiquette

Our commitment to you

• Learning
  & Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• MOstay. When you work as hard as our colleagues
  do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.

We're Fans. Are you?