Assistant Guest Services Manager (Club Lounge)

ASSISTANT GUEST SERVICES MANAGER (CLUB LOUNGE)

Mandarin
Oriental, Singapore is looking for a Assistant Guest Services Manager (Club
Lounge) to join our Club Lounge team.

Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.

Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.

About
the job

Based at the Mandarin Oriental, Singapore, the Assistant Guest
Services Manager (Club Lounge) is responsible for supporting the smooth
day-to-day operations of Club Lounge while delivering exceptional
and personalised guest experiences.

The position reports directly to the Club Lounge Manager.

As
Assistant Guest Services Manager (Club Lounge)​, you will
be responsible for the following duties:

• Supports
  the Club Lounge Manager in overseeing daily lounge operations to ensure seamless
  service delivery and operational efficiency.

• Leads, motivates
  and guides the Curator team to consistently deliver Legendary Quality
  Experiences to all guests.

• Ensures all guest preferences,
  profiles and special requests are reviewed and executed accurately prior
  to arrival.

• Handles VIP arrivals, guest engagement and service
  recovery professionally and proactively.

• Monitors and maintains
  service standards across food and beverage offerings, lounge presentation,
  cleanliness and guest areas.

• Supervises lounge service periods,
  including breakfast, afternoon tea, evening cocktails and private dining
  experiences.

• Assists in training, coaching and developing
  colleagues to enhance service quality, product knowledge and guest engagement
  skills.

• Handles guest feedback, concerns and complaints promptly
  and professionally, ensuring appropriate follow-up and resolution.




• Supports departmental administrative duties including scheduling,
  inventory control, reports and operational documentation.




• Ensures compliance with hotel policies, hygiene standards, grooming
  standards and safety procedures.

• Assists in driving Forbes, LQA
  and Mandarin Oriental service standards and departmental goals.

As Assistant Guest Services Manager (Club Lounge), we expect
from you:

• Candidate must possess at least a Diploma,
  Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel
  Management or equivalent.

• Minimum 2–3 years of supervisory
  experience in luxury hospitality, club lounge, butler service or front office
  operations preferred.

• Strong leadership, interpersonal
  and communication skills.

• Enjoys interacting with guests
  and working in a fast paced environment

• Well-groomed,
  professional and service-oriented.

• Candidate must be able
  to work rotationary shifts, weekends and holidays

Our
commitment to you

• Learning & Development. Your success
  is our success. We craft unique learning and development programmes for various
  stages in your career so that you grow, continuously.

• MOstay.
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.