Guest Service Supervisor

Guest Service Supervisor

Mandarin Oriental Sanya is looking for a Guest
Service Supervisor to join our Front Office Department team.

Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognized for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Sanya features 278 elegantly designed
rooms, suites and private pool villas.

The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists
of 18 treatment suites situated in 8 beautifully appointed villas. Each
treatment suite includes private steam showers and the couples, VIP suites
are furnished with sauna, steam room and oversized bathtub. Some of the luxury
treatments on offer include the signature Oriental Essence, Thai, Aromatherapy,
Deep Tissue, Aromatherapy, and Mandarin Oriental facial
therapies.

About the job

Based at the Mandarin Oriental Sanya
within the Front Office Department in Sanya the Guest Service Supervisor
is under the general direction of the Front Desk Manager. Its responsibilities
are to maintaining operational efficiency in Front Desk operation and encourage
supportive functional assistance to all departments.

Also to promote desired work culture in Front Desk area to achieve superior
service production.

As Guest Service Supervisor, you will
be responsible for the following duties:

• Register the guest,
  assign rooms and room keys accordingly to established check-in procedures


• Billing and check out will be efficiently and accurately handled accordingly
  to standard procedure
• Ensures all data are entered accurately
  and completely into the hotel systems
• Maintains cashier float
  and ensures accurate daily report of all money received
• Cashes hotel
  guest’s personal and assists with currency exchange
• Sell the hotel
  and Mandarin Oriental products and services using up-selling and suggestive
  selling techniques.
• Attends to guest’s complaints, inquiries
  and requests, referee’s problems to Duty Manager if he/she unable to assist


• Review arrival information on daily basis; VIP, Repeat guests, Groups,
  special requests etc.
• Keep abreast of all modifications to accounting
  policies and procedures

As Guest Service Supervisor,
we expect from you:

• Strong interpersonal and problem-solving
  abilities.
• Excellent Hotel product knowledge.
• Highly
  responsible & reliable.
• Works well under pressure in a fast-paced
  environment.
• Ability to work cohesively as part of a team.


• Ability to focus attention on guest needs, always remaining calm
  and courteous.
• English language skills

Our commitment
to you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public
  Holidays
• Social Insurances and Housing Fund
• Free accommodation
  and meals

We’re Fans. Are you?