Housekeeping Assistant Manager

Housekeeping Assistant Manager

Mandarin Oriental, Tokyo
is looking for a Manager to join our Housekeeping team.

Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Tokyo, is a refined luxury sanctuary
in the heart of Nihonbashi, blending sleek modern design with Japan’s timeless
elegance.

With panoramic views of the Tokyo skyline and Mount Fuji, the hotel offers
an oasis of calm above the bustling city. Known for its world-class dining,
including Michelin-starred restaurants, a serene spa with Japanese-inspired
treatments and impeccable service, Mandarin Oriental, Tokyo provides a deeply
immersive experience that celebrates Japanese culture and the Mandarin Oriental
brand's commitment to excellence and grace.

About
the job

Based at the Mandarin Oriental, Tokyo, within the Housekeeping
Department, the Housekeeping Assistant Manager will support the Executive
Housekeeper in overseeing all aspects of the Housekeeping department, ensuring
the highest standards of cleanliness, guest comfort, and operational efficiency
are consistently met at Mandarin Oriental Tokyo. This role involves supervising
staff, managing daily operations, and contributing to the overall guest
experience.

As Housekeeping Assistant Manager, you
will be responsible for the following duties:

* Assist
the Executive Housekeeper in planning, organizing, and directing all
Housekeeping operations, including guest rooms, public areas, laundry,
and linen.

* Supervise, train, and motivate a diverse team of housekeeping
attendants, supervisors, and linen room staff.
* Conduct regular inspections
of guest rooms and public areas to ensure compliance with Mandarin Oriental’s
stringent quality and cleanliness standards.
* Manage inventory of cleaning
supplies, amenities, and linen, ensuring adequate stock levels
and cost-effective purchasing.
* Handle guest requests, complaints,
and special needs promptly and efficiently, ensuring guest satisfaction.
*
Develop and implement departmental policies, procedures, and service standards
in collaboration with the Executive Housekeeper.
* Monitor and control
departmental expenses, adhering to budget guidelines.
* Prepare staff
schedules, manage payroll, and track attendance.
* Ensure all staff adhere
to safety and sanitation regulations.
* Participate in performance reviews
and disciplinary actions as required.
* Assist with special projects
and initiatives to enhance guest experience and operational efficiency.
*
Collaborate effectively with other hotel departments, including Front Office,
Engineering, and Food & Beverage.

As Housekeeping Assistant
Manager, we expect from you:

* Minimum of 3-5 years
of progressive experience in Housekeeping operations, with at least 1-2 years
in a supervisory or assistant management role within a luxury hotel
environment.
* Strong understanding of luxury hotel standards and guest
expectations.
* Excellent leadership, communication, and interpersonal
skills.
* Demonstrated ability to train, motivate, and manage a diverse
team.
* Proficiency in English and Japanese (both written and spoken)
is highly preferred; additional language skills are a plus.
* Strong
organizational skills and attention to detail.
* Ability to work flexible
hours, including weekends and holidays, as per operational needs.
*
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hotel property
management systems (PMS).
* A diploma or degree in Hospitality Management
or a related field is desirable.

Our commitment
to you:

Mandarin Oriental benefits

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.
• MOstay.
  
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Health & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans. When you show
  commitment to us, we reciprocate. We offer different retirement plans depending
  on the length of your service and your role.

Local benefits
:

• Competitive salary and benefits packages


• Medical/accident insurance
• Transportation and accommodation
  allowance
• Annual Leaves
• Annual Bonus

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