Spa Concierge

SPA CONCIERGE

Mandarin Oriental, Singapore is looking for a Spa
Concierge to join our Spa team.

Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.

About
the job

Based at Mandarin Oriental, Singapore within the Spa
Department in Singapore, the Spa Concierge is responsible in ensuring
exceptional guest service by managing reception, retail, relaxation areas
and sales.

Other duties include booking treatments, assisting guests, maintaining
inventory, handling inquiries, and supporting smooth spa operations. The Spa
Concierge/Supervisor reports to the Treatment Manager.

As Spa
Concierge, you will be responsible for the following duties:

• To ensure that a high standard of service is maintained throughout
  the Spa.

• Assist in the operations of all spa departments
  as required:

  • 1. Front Desk

  • 2. Spa Retail
    Area

  • 3. Spa Relaxation Area & Changing Rooms

  • 4.
    
    Sales and Marketing of Spa treatments and retail items

  • 5.
    Gym

  • 6. Swimming Pool & Changing Rooms




• Report dysfunctional equipment to Treatment Manager

• To
  maintain inventory of supplies for the operations of the spa reception




• Must have the ability to courteously interact and answer all spa
  and hotel-related questions with guests in various mode of communication
  (face-to-face, telephone or emails).

• Will perform as
  a professional, with a friendly business attitude and conduct all duties
  and responsibilities as required by the position, or assigned by the Spa
  Operations Supervisor

• To ensure a warm friendly welcome to all
  guests at all times. Greets all guests upon their arrival, gives new guests
  tours of property and offers return guests "re-orientations". Courtesy to guests
  and other members of staff at all times.

• Ensure that
  the reception area is tidy, clean and stocked at all times.




• Print confirmation letters and pull files for the next business
  day.

• To communicate all messages promptly and to keep
  the Manager-On-Duty informed as to any complaints.

• To assist
  in the smooth flow of the guests journey throughout the day.

• To
  perform opening and closing duties.

• To have a thorough
  understanding of Spa operations, all treatments offered in the spa and all
  retail products.

• Prepare gift certificates and make pre-payment
  arrangements

• To perform all daily assigned Spa Concierge
  Tasks

• Conduct daily checks of the gym facilities and report any
  maintenance issues.

• Conduct daily inspections of the gym area
  to ensure the safety of guests and colleagues; report any safety
  concerns.

• Conduct daily checks of the swimming pool and changing
  rooms; report any maintenance or cleanliness issues.

• Ensure
  the safety of the swimming pool and changing areas through daily inspections;
  report any safety concerns.

As Spa Concierge, we expect
from you:

• Candidate must possess good customer service
  and communication skills in English

• Keen interest in the spa
  and wellness industry

• At least 1 year of experience in similar
  capacity

• 5 days week, rostered work shifts, weekends, and public
  holidays

Our commitment to you

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.




• MOstay. When you work as hard as our colleagues do, it’s important
  to take time off. As a member of the #MOfamily, you can stay with us wherever
  you go in the world. The MOstay programme offers complimentary nights
  and additionally attractive rates on rooms for you and your loved ones.




• Heath & Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• Retirement Plans. When you show commitment
  to us, we reciprocate. We offer different retirement plans depending on
  the length of your service and your role.

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