F&B Reception Intern

Mandarin oriental, Milan is looking for a F&B Reception Intern to join our
F&B team.

Are you a master of craft? Do you thrive in a team that succeeds
together, demonstrating integrity and respect while acting responsibly? Do
you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator
of some of the most luxurious hotels, resorts and residences located in prime
destinations around the world, with a strong development pipeline. Increasingly
recognised for creating some of the world’s most sought-after properties,
the Group provides legendary service inspired by Asian heritage whilst
representing the very cutting-edge of luxury experiences.

Ideally located
on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate
hotel, featuring 104 guestrooms, including 36 beautifully appointed suites.

Set in the heart of the city, only steps away from the world-renowned La Scala
opera house, it inhabits four elegant 18th Century buildings in Milan's most
prestigious district. Guests can discover exquisite dining in the beautiful
setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio
Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where
an eclectic choice of contemporary cuisine and cocktails are offered in chic
surroundings. The Spa at Mandarin Oriental, Milan is the city's most
comprehensive, offering a holistic approach to rejuvenation and relaxation
in tranquil, meditative surroundings that feature indoor swimming pool and six
private treatment rooms.

About the job

Based at
the Mandarin Oriental, Milan within the F&B Department in Milan, the F&B
Reception Intern is responsible for support company's philosophy and company
culture through the use of Pillars of Legendary Quality Experiences on a daily
basis to ensure Guest Satisfaction and the achievement of our Mission statement.
The F&B Reception Intern reports to the Restaurant Manager.

As
F&B Reception Intern, you will be responsible for the following
duties:

• Welcoming and seating guests according to MO
  standards
• Presenting the menu correctly to each guest
• Ensuring
  that the guest is satisfied with their stay
• Handling guests' special
  requests, anticipating their needs
• Handle guest complaints


• Take reservations accurately, if necessary, keeping track of guest
  preferences
• Support in setting up the bar/restaurant service
  stations
• Handle all bar/restaurant guest reservations and requests in
  a timely manner.
• Liaise within the department and with other hotel
  departments.
• Participate in daily meetings
• Carry out all
  administrative tasks assigned by the managers
• Review and reply to email
  correspondence.
• Handle basic operations of the department, mainly
  reservations from multiple channels

As F&B
Reception Intern, we expect from you:

• Excellent communication
  skills and fluent in both written and spoken Italian and English


• Excellent organizational and computer skills
• Another foreign
  language literacy is a plus

Our commitment to
you

• 500€ - 600€ pocket money
• Excellent Training
  and Development opportunities
• Complimentary Dry Cleaning for business
  clothes
• Meals available at our Employee Restaurant

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