Agent Guest Experience

At Mandarin Oriental, Marrakech, we are dedicated to delivering
legendary service and creating truly unforgettable experiences for our guests.
We are currently seeking a passionate, service-driven Guest Experience
Agent to join our Rooms Division team.

As a Guest Experience Agent,
you will play a pivotal role in shaping each guest’s journey, from pre-arrival
to post-departure. Acting as a key point of contact, you will ensure a seamless,
personalized, and memorable stay while collaborating closely with all
departments to exceed expectations and foster long-lasting guest
relationships.

Key Responsibilities

• Deliver
  a warm, genuine, and personalized welcome to all guests
• Curate
  and manage guest preferences to ensure tailored experiences throughout
  the stay
• Coordinate effectively with all departments to ensure flawless
  service delivery
• Proactively handle guest feedback, resolving concerns
  promptly and professionally
• Anticipate guest needs and consistently go
  above and beyond to create memorable moments
• Manage guest billing,
  currency exchange, and payment processes with accuracy
• Monitor
  and control guest folios, ensuring daily accuracy and compliance
• Handle
  guest departures in line with our luxury service standards

What We’re Looking For

• Previous experience in a similar
  role within a luxury hospitality environment is preferred
• Excellent
  interpersonal and communication skills, with a natural ability to connect
  with guests
• Fluency in French and English (additional languages
  are an asset)
• A genuine passion for luxury hospitality and delivering
  exceptional guest experiences
• Detail-oriented, proactive,
  and solution-driven mindset