Operation Manager
Mandarin Oriental Sanya is looking for a Operation
Manager to join our Finance Department team.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.
Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Sanya features 278 elegantly designed
rooms, suites and private pool villas.
The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists
of 18 treatment suites situated in 8 beautifully appointed villas. Each
treatment suite includes private steam showers and the couples, VIP suites
are furnished with sauna, steam room and oversized bathtub. Some of the luxury
treatments on offer include the signature Oriental Essence, Thai, Aromatherapy,
Deep Tissue, Aromatherapy, and Mandarin Oriental facial
therapies.
About the job
Based at the Mandarin Oriental Sanya
within the Finance Department in Sanya the Operation Manager is responsible
for all the daily audit procedures necessary to ensure the balance & accuracy
of all the financial operations and corresponding records of the Mandarin
Oriental Sanya Hotel. Responsibilities include preparation of various daily
reports, assisting in general ledger and month end closing activities
and reporting and working closely with all revenue generating departments
to ensure accurate daily reporting of Revenues for the Hotel. This individual
must ensure adherence to proper revenue policies & procedures in accordance
with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards.
As Operation Manager, you will be responsible for the following
duties:
- Support company’s philosophy and company culture through
the use of Pillars of Legendary Quality Experiences on a daily basis to ensure
Guest Satisfaction and the achievement of our Mission Statement
- Develop, communicate and monitor compliance by all departments with hotel
credit policies. - Monitor the special billing arrangements for groups
and conventions as required to ensure that postings are in line with customer
contracts.
Reconcile Master accounts for in house conferences daily where appropriate.
- Review “High Balance” report for in house guests on a daily basis and liaise
with front office department for any action required. - Monitor
and pursue collection of overdue accounts to ensure receivable balances remain
within hotel credit terms and approved credit limits. Liaise with Financial
Controller in relation to any balances of concern. - Review city ledger
to identify any short payments by clients. Investigate and take necessary follow
up action, including timely processing of any rebates required after approval
is obtained. - Prepare collectability analysis for monthly doubtful debt
provision calculation. - Arrange monthly credit meeting highlighting
monthly performance, bad debts, permanent folio, staff accounts outstanding
and discuss any accounts causing concern for follow up and prepare document
minutes of meeting. - Respond to and resolve accounts receivable, credit
card and commission queries on a timely basis. - Ensure invoices
are issued to clients on a timely basis, including any hotel retail space
tenants, and together with appropriate supporting documentation. - Ensure
daily cheque list processed by Accounts Receivable is reconciled to cheques
received by General Cashier. Ensure payments are applied correctly within City
Ledger and Guest Ledgers and Advance Deposits Ledger. - Prepare travel
agent commissions for payment on a timely basis. - Print and file month
end reports for city ledger, guest ledger and advance deposits. - Ensure
statements are sent to clients with outstanding receivable balances on a monthly
basis. - Process applications for credit facilities for companies,
groups, functions, etc. - Respond to and resolve accounts queries
in conjunction with accounts receivable. - Action daily charge requests
from reservations and front desk. - Respond to and resolve accounts
queries, if consistent pattern emerges in relation to rates for example –
ascertain cause and take corrective action, e.g. improve communication
with sales and reservations. - Reconcile payment discrepancies and take
action to resolve any; Never allocate overpayments or unallocated cheques
towards another account or invoice; if it cannot be resolved immediately, leave
it floating. - Follow up on overdue accounts – to legal actions if
necessary. - Prepare management reports for month end analysis (A/R
Analysis) and to provide documentation for Credit Meeting. - Perform any
tasks as assigned by the Management
As Operation
Manager, we expect from you:
- Strong interpersonal
and problem-solving abilities. - Excellent Hotel product knowledge.
- Highly responsible & reliable.
- Works well under pressure in
a fast-paced environment. - Ability to work cohesively as part of
a team. - Ability to focus attention on guest needs, always remaining
calm and courteous. - English language skills
Our
commitment to you
- Learning & Development. Your success is our
success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on rooms
for you and your loved ones. - Heath & Colleague Wellness. Finding
the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally.
Add any local benefits
- A competitive salary
and benefits packages - Annual Leave and Public Holidays
- Social
Insurances and Housing Fund - Free accommodation and meals
We’re Fans. Are you?
