Guest Service Agent

Mandarin oriental, Milan is looking for a Guest Service Agent to join our
Front Office team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Ideally located on the charming Via Andegari, Mandarin
Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms,
including 36 beautifully appointed suites.

Set in the heart of the city, only steps away from the world-renowned La Scala
opera house, it inhabits four elegant 18th Century buildings in Milan's most
prestigious district. Guests can discover exquisite dining in the beautiful
setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio
Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where
an eclectic choice of contemporary cuisine and cocktails are offered in chic
surroundings. The Spa at Mandarin Oriental, Milan is the city's most
comprehensive, offering a holistic approach to rejuvenation and relaxation
in tranquil, meditative surroundings that feature indoor swimming pool and six
private treatment rooms.

About the job

Based at
the Mandarin Oriental, Milan within the Front Office Department in Milan,
the Guest Service Agent is responsible for meet and exceed guest expectations
by providing efficient and courteous Front Desk service in accordance
with Legendary Quality Experiences. The Guest Service Agent reports to
the Reception Manager.

As Guest Service Agent,
you will be responsible for the following duties:

• Greet
  and escort guests promptly to their rooms
• Handle cash drawer properly
  as outlined in the MOHG Controller's manual
• Check cash float at
  the beginning and end of each shift to ensure at all times that amounts
  are correct
• Address special guest preferences recorded in guest history
  profiles
• Stay current with developments and procedures in the hotel
  by attending daily Front Office briefings and reviewing the Front Office
  communications board regularly
• Provide quality service with colleagues
  to the guests by responding to requests promptly, efficiently and courteously
  during check-in, check-out and throughout the guest's experience


• Arrange fulfilment of guest services by working with the Concierge,
  Housekeeping, PBX, Reservations and Room Service colleagues
• Communicate
  clearly with the Night Auditor and Accounts Department
• Establish a good
  working knowledge of the Accounts Department to facilitate guests and Management
  requests for historical data
• Provide assistance to guests in the street
  lobby

As Guest Service Agent, we expect
from you:

• To possess 2 years of luxury hotel experience


• Reading, writing, and oral proficiency in English and Italian


• Attention to detail, strong interpersonal skills, and multitasking
  approach

Our commitment to you

• Learning
  & Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.
• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.
• Competitive
  Salary, wages, and a comprehensive benefits package
• Meals available
  at our Employee Restaurant
• Complimentary Dry Cleaning for Employee
  Uniforms

Position Details:

• Job Level: 4°
  CCNL Turismo-Federalberghi
• Employment Type: Full-time
• Salary
  Range: € 24.025,26 - € 27.050,66 gross per year / 14 months

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