Kids Club Attendant

Mandarin Oriental Jumeira, Dubai is looking for a Kids Club Attendant
to join our Kids Club Team.

Are you a master of craft? Do
you thrive in a team that succeeds together, demonstrating integrity and respect
while acting responsibly? Do you embrace a growth mindset? We invite you
to become a fan of the exceptional.

Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

With a pristine oceanfront setting, Mandarin Oriental
Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters
of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj
Khalifa, the tallest building in the world.

The hotel's beachfront location and open-air facilities are designed to bring
a new level of relaxed luxury to the city.

As a Kids Club
Attendant, you will be responsible for:

• Participate in
  the smooth running of the Little Nomads Kids Club department on a day to day
  basis to achieve the highest possible levels of guest satisfaction.




• Create new, unique and interesting activities that draw upon the best
  cultural, sporting or other offerings of the area in which the hotel is located.
  Help make the kids club offering a point of competitive advantage for the hotel.
  Ensure outsourced service provides maintenance standards.

• To
  have a complete knowledge of the products and services offered by the hotel,
  and in particular all the kids club activities in the hotel.

• To
  lead the implementation of all health and safety codes and in particular to take
  full and complete care of children.

• Execution of the Little
  Nomads activities programme.

• Ensure that all activities
  are performed in a safe environment using proper safety techniques.




• Use qualified attendants in all areas where relevant qualifications
  are required, i.e. Lifeguard.

• Monitor the success of
  the activities programs through the number of participants per scheduled event
  and through guests’ feedback. Make necessary adjustments to maintain top
  quality, fun filled and original programs for hotel guests and kids.




• Prepare and circulate clear information to guests of the events offered
  by the hotel in conjunction with Mandarin Oriental Jumeira, Dubai
  Concierge.

• Work closely to promote our Spa offering to ensure
  that we maximize guest satisfaction and hotel revenue by enabling our guests
  to experience our spa.

• Keep all equipment clean and well
  maintained in the kid’s club.

• Develop and maintain a strong
  working environment with the other departments.

• Ensure proper
  accounting procedures are followed when collecting of charging fees for
  the kid’s club

• Drive revenues for the department.

As a Kids Club Attendant, we expect from you:

• Relevant and valid child-care certification.

• Minimum 2
  years’ experience working in a Kids Club of a 5-star hotel.




• Previous experience working in the Middle East Region is
  an advantage.

• Ability to understand guest needs and expectations
  and to deliver superior customer service.

• Perform job
  with attention to details and the ability to organize and handle multiple tasks
  effectively.

• Clear communication; effective verbal and written
  communication skills in English. Speaking Arabic and Russian is
  an advantage.

Our commitment to you:

• Learning & Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.




• MOstay. When you work as hard as our colleagues do, it’s important
  to take time off. As a member of the #MOfamily, you can stay with us wherever
  you go in the world. The MOstay programme offers complimentary nights
  and additionally attractive rates on rooms for you and your loved ones.




• Heath & Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

We’re Fans.
Are you?