Groups & Events Sales Manager (M/F/D)

Mandarin Oriental Savoy, Zurich is looking for a Groups & Events Sales
Manager to join our Groups & Events Sales team.

Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Savoy, Zurich is located in the heart
of the Old Town, in the main business center, close to the city's leisure
attractions and just a short walk from the shores of Lake Zurich.

The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three
dining venues, including an all-day dining restaurant, a specialty restaurant
and a lobby lounge. The hotel is ideal for meetings and events with its newly
renovated event facilities, including a grand historic
ballroom.

About the job

Based at the Mandarin Oriental
Savoy, Zurich within the Groups & Events Sales Manager supports the Groups &
Events Sales function at Mandarin Oriental Savoy, Zurich, ensuring the smooth
coordination and execution of group and event business. The role focuses
on managing administrative processes, maintaining accurate records, and ensuring
all contractual and legal requirements are met. In the absence of the Director
of Groups & Events Sales, the role represents the department and ensures
continuity of operations.

As Groups & Events Sales Manager,
you will be responsible for the following duties:

• Deputy of
  the Director of Groups and Events Sales
• Management of group and event
  requests for hotels of various sizes and values
• Handling of the request
  for the preparation of offers and price negotiations as well as the creation
  of contracts and the control of the final invoice
• Coordination of
  the smooth and guest-oriented organization of events and/or the accommodation
  of a group in cooperation with all relevant departments
• Own both
  proactive and reactive MICE sales, with a clear focus on proactive business
  generation, client acquisition and revenue growth
• Committed
  to upselling meetings and conferences
• Development of seasonal
  and creative promotional offers
• Preparing the "function sheet" (service
  order) and passing the information to the operational departments during
  the "BEO" (Banquet Event Order) and group meetings
• Achievement
  of departmental goals and implementation of Mandarin Oriental's quality
  standards
• Responsible, together with the Director of Groups & Events,
  to reach Groups & Events financial goals
• Knowledge of information
  security, security and risk management in your department
• Coordination
  between the different profit centers (kitchen, service, F&B, wellness
  and housekeeping)
• Lead for reactive sales, in some areas pro-active,
  in the area of meetings and events
• Handle event inquiries, including
  initial consultation with clients
• Prepare and submit proposals
  and offers
• Qualify leads and conduct follow-up discussions, including
  negotiations
• Conduct site inspections and client meetings for detailed
  event planning
• Create and manage event contracts
• Prepare
  function sheets and distribute them internally to ensure smooth
  coordination
• Accounting and control of incoming payments


• Post-processing / obtaining customer feedback
• Control of the offer
  and follow-up work

• Keeping a complete customer history in
  the PMS

• Ensuring professional and proactive support before /
  during and after the events

• Ensuring uninterrupted accessibility
  by customers / potential customers during office hours
• Creation of menu
  cards for occasions and events
• Prepare premises for events

As Groups & Events Sales Manager, we expect
from you:

• Minimum 5 years work experience in Groups & Events
  Sales
• Previous experience in a luxury hotel environment would be
  an advantage
• Must be excellent in using computer and well versed in all
  computer applications
• Charming and outgoing with excellent
  interpersonal skills for both external and internal customers
• Ability
  to work under pressure
• Positive attitude and good communicator


• Excellent knowledge of German and English.
  
  Further foreign language skills are an advantage
• Effective time
  management, communication and presentation skills
• Flexibility
  to respond to a range of different work situations
• The successful
  candidate must already be eligible to work in Switzerland

Our commitment to you:

• Learning & Development.
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off. As a member of the #MOfamily, you can stay with us wherever you go
  in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Swiss Deluxe Rates.

We’re
Fans. Are you?