Casual Room Attendant

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Casual Room Attendant, Housekeeping


We’re looking for a Casual Room Attendant to join our Housekeeping
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.


Mandarin Oriental Hyde Park is London’s most iconic address.

It’s another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Casual Room
Attendant Mandarin Oriental Hyde Park, London, we expect
from you:

  • To consistently achieve the required
    standards of cleanliness, product presentation and customer care in all guest
    rooms and public areas in order to create a warm, friendly and comfortable
    environment for our guests

  • To ensure that the appropriate
    level of security for all guest belongings is achieved, aiding in creating
    a feeling of comfort and confidence for guests

  • To ensure
    that all guest rooms are cleaned, stocked and maintained to the standard
    required

  • To report any malfunctioning equipment and maintenance
    problems by recording all faults in work orders and passing them on to the Floor
    Manager.

To be a successful Casual Room
Attendant candidate, you will ideally have previous experience in a similar
role, ideally in a luxury environment, excellent attention to detail, ability
to work under pressure and most importantly, genuine interest in providing
outstanding service to our guests.

Our
commitment to you:

  • Free meals on duty & uniform
    dry-cleaning services
  • Social, wellbeing, charity, and sporting events
    throughout the year

SUSTAINABILITY
AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate
responsibility values are deeply ingrained in Mandarin Oriental’s culture,
and sustainability implications are carefully considered with every decision
across the Group, aligning our sustainable development efforts with the industry
criteria set by the Global Sustainable Tourism Council.

We
strive for a better future for the next generation. Protecting the environment,
people and communities are the fundamental pillars to which we devote our
efforts. We are very proud of the initiatives our colleagues have implemented
to help us on the path to achieving our sustainability goals, such as single-use
plastic elimination, ethical supply chain and procurement, community
and colleague engagement, technology practices and waste reduction. We
are committed to doing the right thing, every day.


DIVERSITY & INCLUSION.

We believe a diverse
and inclusive culture is better for everyone.

Bringing individuals together is essential to the long-term success of our
people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will be tolerated.


ELIGIBILITY TO WORK IN THE UK

Please note, all
candidates applying for this role must have obtained the right to work and live
in the UK. Documented evidence of eligibility will be required from candidates
as part of the recruitment process.

We’re Fans.
Are you?

Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.