MANDARIN ORIENTAL PARIS is looking for a Room Division Manager to join
our room division Team.
Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.
Mandarin Oriental Hotel Group is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Paris embodies the spirit of the Paris
of today and tomorrow.
This oasis of tranquillity vibrates to the rhythm of fashion and artistic
creation, sublimated by the legendary service of the Mandarin Oriental group.
The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most
beautiful and extensive Spas in Paris.
About
the job
The Room Division Manager is responsible for
the overall leadership, performance, and strategic direction of the Rooms
Division, including Front Office, Guest Experience, Concierge, Housekeeping.
The role ensures exceptional guest satisfaction, operational excellence, revenue
optimization, talent development, and financial performance while maintaining
Mandarin Oriental's Legendary Quality Experiences (LQE) and service
standards.
The Rooms Division Manager serves as a key member of
the hotel's leadership team, driving collaboration across departments
and contributing to the achievement of hotel business
objectives.
As Room Division Manager, you will
be responsible for the following duties:
- Lead and develop
the Rooms Division team through recruitment, training, coaching, and performance
management. - Foster a culture of excellence based on accountability,
collaboration, inclusion, and Mandarin Oriental values. - Ensure
an exceptional guest experience throughout the entire guest journey,
from arrival to departure. - Drive service quality by implementing LQE
standards, monitoring guest feedback, and leading continuous improvement
initiatives. - Oversee all Rooms Division operations, including Front
Office, Concierge, Housekeeping. - Optimize operational efficiency
and productivity through effective workforce planning, procedures, service
standards, and regulatory compliance. - Enhance financial performance
by maximizing room revenue through occupancy growth, upselling, and revenue
management strategies. - Control costs and manage budgets to achieve
profitability and operational targets. - Monitor and analyse key
performance indicators (KPIs) related to financial results, guest satisfaction,
team productivity, and operational effectiveness. - Contribute to
the hotel's overall strategy by participating in executive committee decisions,
transformation projects, renovations, process improvements, and risk/compliance
management.
As Room Division Manager,
we expect from you:
- Minimum 8–10 years of luxury hotel
operations experience. - Minimum 3–5 years in a senior Rooms Division
leadership position. - Strong understanding of Front Office,
Housekeeping, Guest Experience, Concierge, and Spa operations.
- Strategic leadership
- Financial acumen
- Revenue
optimization - Talent development
- Guest-centric mindset
- Change management
- Problem solving and analytical thinking
- Excellent communication and stakeholder management
- Operational
excellence - Fluent French and English.
- Additional languages
preferred.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique
learning and development programmes for various stages in your career so
that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate. We offer different retirement plans depending on the length
of your service and your role.
Local benefits
- 13th month (from 4 months' seniority in the 1st year)
- 100% public
transport reimbursement - Mutual insurance 60% covered
“This job advert is published on behalf of SH Management,
owner of Mandarin Oriental, Paris”
