Hostess

HOSTESS, BREAKFAST

39 hours, 5 days
per week

Mandarin Oriental Hyde Park
is looking for a Breakfast Hostess to join our iconic Breakfast Restaurant
team.

Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.

Mandarin Oriental Hotel Group
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

As a Breakfast Hostess at Mandarin
Oriental Hyde Park, London, you will be responsible for:

• Welcome and seat guests in a warm, professional, and courteous
  manner, ensuring an exceptional first impression and allocating tables according
  to reservations and guest preferences.

• Manage restaurant reservations using OpenTable, handling
  bookings, special requests, VIP guests, and maintaining accurate guest records
  to deliver a personalised experience.

• Coordinate the restaurant floor, working closely with managers
  and the service team to ensure tables are prepared, guest flow is managed
  efficiently, and service runs smoothly.

• Deliver outstanding guest service by responding promptly
  to enquiries, resolving guest concerns professionally, and ensuring every guest
  leaves satisfied.

• Maintain high
  presentation standards by keeping the reception area, menus, and entrance
  immaculate while supporting the team with opening/closing duties and upholding
  Mandarin Oriental's luxury service standards.

As a Breakfast Hostess, you will be working on
a rotating shift basis, Monday to Sunday, 39 hours a week.

Shifts begin at 5:30am (including weekends and bank holidays), so flexibility
is required where applicable.

To be a successful
Breakfast Hostess candidate, you must have previous experience in a food
and beverage setting. You will be an enthusiastic leader, with excellent
organisational skills and a passion for hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft
  unique learning and development programmes for various stages in your career so
  that you grow, continuously.

• MOstay. When
  you work as hard as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance
  is important. Your wellbeing matters to us. A variety of health benefits
  and wellness programmes are offered to all our colleagues, globally.
  

• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.
  

• Access to discounts and deals with over 500
  popular high street retailers, including discounted gym memberships and travel
  deals

• 50% F&B & Spa discount
  on property

• Special MO discounted rate
  at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
  

• Complimentary Westfield Healthcare cash
  plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon
  completed probation

• Friends & Family hotel
  rate and Spa discount

• 1 paid Charity Day
  per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus

• Free meals on duty & uniform dry-cleaning services
  

• Increased holiday entitlement with Length
  of Service, up to 33 days off

• Subsidized
  podiatry sessions with our incredible Bastien pedicurists

• Free Life Assurance benefits whilst in service
  

• Access to Hospitality Action’s Employee
  Assistance Programme

• Employee Recognition
  Programmes

• Social, wellbeing, charity,
  and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK,
LONDON

Mandarin Oriental Hyde Park, London is a proudly
certified Global Sustainable Tourism Council (GSTC) hotel. Corporate
responsibility values are deeply ingrained in Mandarin Oriental’s culture,
and sustainability implications are carefully considered with every decision
across the Group, aligning our sustainable development efforts with the industry
criteria set out by the GSTC.

We strive for a better future
for the next generation. Protecting the environment, people and communities
are the fundamental pillars to which we devote our efforts. We are very proud
of the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic elimination,
ethical supply chain and procurement, community and colleague engagement,
technology practices and waste reduction.

We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION