Mandarin Oriental Pudong, Shanghai is looking for Assistant Cluster Revenue
Manager to join our Reservations team.
Are you a master of craft? Do
you thrive in a team that succeeds together, demonstrating integrity and respect
while acting responsibly? Do you embrace a growth mindset? We invite you
to become a fan of the exceptional.
Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognized for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury
hotel which located on the banks of the Huangpu River.
In the heart of Pudong’s financial district, we offer the perfect combination
of style, comfort, and world-class service. We pride ourselves on our innovative
restaurants, serene spa and contemporary design.
About the job
Based
at the Mandarin Oriental Pudong, Shanghai within the Reservations Department,
The Assistant Cluster Revenue Manager reports to the Director of Revenue
Strategy.
As the Assistant Cluster Revenue Manager, you will
be responsible for the following duties:
- Revenue Strategy &
Performance Assist the Director of Revenue Strategy in developing and executing
revenue optimization and commercial strategies across assigned hotels.
- Monitor daily pick-up, pace, occupancy, ADR, RevPAR, market share
and profitability performance to identify risks and opportunities.
- Support the development of strategic initiatives that drive Rooms, Total
Revenue and Market Share growth. - Support the preparation of short-term
and long-term forecasts, budgets and annual business plans. - Conduct
demand analysis and recommend pricing strategies to maximize hotel revenues
and profitability. - Analyze competitor pricing, market conditions
and industry trends to identify revenue opportunities. - Prepare
and distribute daily, weekly, monthly and ad-hoc performance reports.
- Participate in weekly Commercial Strategy and Execution Meetings, presenting
analysis and strategic recommendations.
Commercial
Collaboration
- Work closely with Sales, Marketing, Reservations,
Front Office and other operational departments to align commercial
objectives. - Support the Director of Revenue Strategy in evaluating
transient, corporate, wholesale and group business opportunities.
- Participate in promotional planning, distribution strategies and market
positioning initiatives. - Ensure revenue strategies, pricing decisions
and demand forecasts are effectively communicated across departments.
Operational Excellence
- Complete special projects and other
assignments as delegated by the Director of Revenue Strategy and Hotel
Management.
As the Director of Revenue Strategy we expect
from you:
- Bachelor's Degree in Hospitality Management, Business
Administration, Finance, Economics
or related discipline
preferred.
Work experience:
· Minimum 2–3 years of experience
in
Revenue Management, Revenue Analysis, or Commercial Strategy within
luxury
hospitality.
· Previous experience supporting
multiple
properties or cluster commercial functions is preferred.
Job
knowledge:
· Strong understanding of hotel revenue management principles
and
practices.
· Knowledge of forecasting, pricing and inventory
optimization techniques.
· Experience with Revenue Management Systems
(e.g. IDeaS, D360/A360, Lighthouse,
etc.).
· Strong knowledge of hotel
distribution channels, GDS, OTA and CRS
platforms.
· Advanced Microsoft
Excel skills including Pivot Tables, Power Query and
financial
modeling.
· Strong analytical and problem-solving skills.
· Ability
to interpret data and translate insights into
actionable
recommendations.
· Excellent communication and presentation
skills.
· Excellent written and spoken English and Chinese.
Personal
qualities
- Strong commercial mindset.
- Detail-oriented
and highly analytical. - Results-driven with a proactive approach.
- Ability to work independently and manage multiple priorities.
- Effective stakeholder management and influencing skills.
- Multi-lingual capability is an advantage.
Our commitment
to you
- Learning& Development. Your success is our success. We craft
unique learning and development programmes for various stages in your career so
that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off. Asa
member of the #MOfamily, you can stay with us wherever you go in the world.The
MOstay programme offers complimentary nights and additionally attractive rates
on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally (after working for6 months, you can enjoy supplementary
commercial medical insurance). - Competitive salary and benefits package,
providing superior four-person sharing dormitory with independent bathroom,
independent washing machine and refrigerator, free high-speed Wi Fi, free gym
and shuttlebus. - Delicious work buffet meals &various team building
activities. - Support the internal talent transfer plan of the group
worldwide.
We’re Fans.
Are you?