Mandarin Oriental is looking for a Sales Systems & Revenue Enablement
Administrator to join our Global Sales
team.
Location: This role can be based in London,
Hong Kong or Frankfurt, depending on the successful candidate's location
and existing right to work status.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.
Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
About the job
MOHG is seeking
a Sales Systems & Revenue Enablement Administrator to act as the global
point of contact for Salesforce/Delphi and related commercial sales platforms.
This role ensures our sales systems do more than operate effectively:
they enable better selling, stronger pipeline discipline, improved data quality,
faster decision-making and measurable revenue growth across hotels and global
sales offices. The individual will combine strong system administration
capability with a commercial mindset, using CRM insights, automation, user
adoption, training and process optimisation to help sales teams spend more time
selling and make better decisions.
The role will support Delphi
installations, ongoing platform maintenance, data governance, reporting,
training and continuous improvement, while partnering closely with Sales,
Revenue Management, Distribution, IT, Finance, hotel commercial teams
and external vendors. The successful candidate will be passionate about enabling
global best practices, improving CRM adoption, translating business needs into
practical system solutions and embedding repeatable processes that improve sales
effectiveness, revenue visibility and commercial performance
As
Sales Systems & Revenue Enablement Administrator, you will be responsible
for the following duties:
- Sales systems ownership:
Act as the global business administrator and point of contact
for Salesforce/Delphi and connected sales platforms, ensuring the tools
are configured, governed and continuously improved to support current commercial
priorities. - Revenue enablement and sales support: Partner with hotels
and global sales teams to identify opportunities to improve sales productivity,
pipeline visibility, account planning, conversion and revenue generation through
better system use and actionable insights. - CRM adoption and field
enablement: Drive adoption of Salesforce/Delphi as a practical sales tool
through training, coaching, user guidance, best-practice documentation
and support for sales leaders and sellers. - New hotel openings,
rebrandings and takeovers: Support system setup, onboarding and adoption for new
or transitioning properties, ensuring local teams are equipped to use
the platform effectively from launch. - Commercial process optimisation:
Design, maintain and improve standard operating procedures for Delphi access
and usage, including Global.fdc, Delphi.fdc, MeetingBroker, iPlan, interfaces
and related workflows, with a focus on consistency, efficiency and revenue
impact. Data governance and revenue visibility: Own account, opportunity
and activity data standards to enable accurate reporting, room revenue tracking,
segmentation, forecasting support and meaningful commercial analysis across
Salesforce, HMS and related systems. - Reporting and insights: Develop
and maintain reports, dashboards and data views that help sales leaders
and hotel teams understand performance, identify gaps, prioritise opportunities
and support commercially sound decision-making. - Automation and system
enhancements: Stay current with system releases, automation opportunities,
AI-enabled functionality and improved workflows that reduce manual effort,
increase data quality and improve the seller experience. - Integration
and stakeholder alignment: Work closely with owners of connected systems
including HMS, DV, GDS, SynXis and other commercial platforms to ensure clean
handoffs, reliable data flow and joined-up outcomes. - Vendor and release
support: Support the Sales Systems Manager in vendor coordination, release
testing, issue resolution, enhancement prioritisation and documentation
of system changes. - Ongoing data quality management: Lead regular
audits, cleansing, deduplication and mapping reviews to improve data accuracy,
reduce friction and increase trust in sales reporting. - Strategic
and ad-hoc projects: Contribute to functional reporting, sales excellence
initiatives, commercial transformation projects and other priorities
that improve sales effectiveness and revenue performance.
As Sales Systems & Revenue Enablement Administrator, we expect
from you:
- Minimum 2–3 years’ experience in sales operations,
revenue operations, commercial systems, distribution or a related function,
ideally within luxury hospitality or a multi-property environment.
- Strong working knowledge of Salesforce and/or Delphi, with the ability
to translate business requirements into practical system configuration, process
improvements and user support. - Commercially minded, with
an understanding of sales processes, pipeline management, account planning,
activity tracking and revenue performance drivers. - Strong analytical
capability, with experience using CRM data, dashboards and reporting to identify
trends, support decisions and improve sales effectiveness. - Confident
supporting system adoption, training and change management across diverse
stakeholder groups, including hotel teams, global sales colleagues and senior
commercial leaders. - Strong understanding of data governance, CRM
hygiene, user access, integrations, release testing and system
documentation. - Curious about technology, automation and AI-enabled
tools, with the ability to assess how new functionality can improve
productivity, data quality and revenue outcomes. - Self-starter
with strong problem-solving skills and the ability to take an issue
or improvement opportunity from diagnosis through to implementation.
- Comfortable working in an agile, fast-moving and globally connected
environment with multiple stakeholders and priorities. - Excellent
written and spoken communication skills, with the ability to explain technical
topics in a clear, practical and commercially relevant way. - Salesforce
Administrator Certification or equivalent CRM/system administration experience
is a distinct advantage. - Fluent English; Mandarin or other languages
an advantage.
Our commitment to you:
Learning & Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously.
MOstay. When
you work as hard as our colleagues do, it’s important to take time off. As
a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones.
Heath & Colleague
Wellness. Finding the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate.
We offer different retirement plans depending on the length of your service
and your role
We are Fans. Are you?
