Spa Concierge

Mandarin Oriental Downtown, Dubai is looking for a Spa Concierge to join our
Spa & Wellness team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Located within Wasl Tower on Sheikh Zayed Road,
Mandarin Oriental Downtown, Dubai offers an elevated expression of modern
hospitality in the heart of the city.

Designed by UNStudio, the tower sets a distinctive architectural tone, while
the hotel’s 259 guestrooms and suites reflect contemporary, design-led living
with panoramic views across the Dubai skyline.

The hotel’s dining
portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas
Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings
including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban
eatery.

Additional features include a rooftop helipad, a two-story spa
and wellness sanctuary, landscaped rooftop pools and versatile event spaces.
The Residences at Mandarin Oriental Downtown, Dubai are set to open
by 2027.

About the job

Based at the Mandarin Oriental
Downtown, Dubai within the Spa Department in Dubai, the Spa Concierge
is responsible for, but not limited to booking all spa treatments, explaining
services to guests, perform Point of Sales activities including retail
and checking in and checking out all guests in a professional manner. Spa
Concierge reports to Spa Manager.

As a Spa Concierge,
you will be responsible for the following duties:

• Follow all
  corporate and hotel policies, including the MOHG Code of Conduct, and comply
  with laws, regulations, and required standards (LQE, MOQA, Forbes).




• Support learning and development activities, uphold Safe, Sound
  and Sustainable practices, and follow the MOHG Social Media Policy.




• Protect guest and colleague confidentiality, use hotel systems
  appropriately, and avoid misconduct such as harassment
  or discrimination.

• Assist with all spa operations including
  reception, retail, tea lounges, and consultation areas, ensuring cleanliness
  and organization.

• Provide excellent guest service through warm
  greetings, spa tours, professional behavior, effective communication, and smooth
  guest experiences.

• Manage scheduling, sales, guest records,
  emails, and feedback systems accurately; support events and meet set sales
  targets.

As a Spa Concierge, we expect
from you:

• Senior school qualification is required; hotel
  school graduates are preferred.

• Minimum 1 year of experience
  in a service environment is mandatory.

• Experience in a 5-star
  hotel and/or the Middle East region is an advantage.

• Good
  computer skills are essential.

• Effective verbal and written
  English communication is required (minimum intermediate); Arabic
  is desirable.

• Must have a mature, outgoing personality
  with strong interpersonal and customer service skills.

Our commitment to you

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• MOstay.
  
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• Retirement Plans. When you show commitment
  to us, we reciprocate. We offer different retirement plans depending on
  the length of your service and your role.

• A competitive salary
  and benefits packages. Accommodation, transportation, and duty meals provided
  by the hotel.

We’re Fans.
Are you?