Spa Réceptionniste

MANDARIN ORIENTAL PARIS is looking for a Spa concierge to join our Spa
Department team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Paris embodies the spirit of the Paris
of today and tomorrow.

This oasis of tranquillity vibrates to the rhythm of fashion and artistic
creation, sublimated by the legendary service of the Mandarin Oriental group.
The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most
beautiful and extensive Spas in Paris.

About
the job

Based at the Mandarin Oriental Paris within the Spa
Department in Paris, the Spa concierge is responsible for, but not limited
to booking all spa treatments, explaining services to guests, perform Point
of Sales activities including retail and checking in and checking out all guests
in a professional manner.

As Spa concierge,
you will be responsible for the following duties:

• To ensure
  the reception and care of our guests according to the standards of hospitality
  of the Mandarin Oriental group
• Advising customers and selling products
  adapted to their needs
• Manage the booking of appointments
  for treatments and organize the agendas of our practitioners
• Promote
  spa products and services to customers
• Establish the invoicing of
  the various services
• Ensure that the spa reception is properly
  maintained

As Spa concierge, we expect from
you:

• Minimum two years' experience in a luxury
  establishment
• Initiative and flexibility
• Rigour, attention
  to detail and discretion
• Excellent sense of service, courtesy
  and attention to detail
• Excellent interpersonal skills
• Fluent
  in English, a 3rd language would be a plus

Our commitment
to you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months'
  seniority in the 1st year)
• 100% public transport reimbursement


• Mutual insurance 60% covered

“This job advert
is published on behalf of SH Management, owner of Mandarin Oriental,
Paris”