Food and Beverage Manager
Mandarin Oriental New
York is looking for a Food and Beverage Manager to join our Food and Beverage
Department team.
Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.
Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
A stunning fusion of modern design with stylish
oriental flair,
target="_blank">Mandarin Oriental, New York features
href="http://www.mandarinoriental.com/newyork/accommodation/"
target="_blank">244 elegant guestrooms and suites — all with breath-taking
views of Manhattan and Five-Star hospitality.
Luxurious amenities include MO Lounge, all-day dining overlooking Central Park
and the Manhattan skyline; a 14,500 square-foot
href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Five-Star Mandarin
href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Oriental Spa; and a state-of-the-art fitness center with
a 75-foot lap pool.
In addition, there is premium meeting and event space, including a
href="http://www.mandarinoriental.com/newyork/hotel-venues/meeting-facilities/"
target="_blank">6,000 square-foot pillar-less ballroom with three walls
of windows overlooking Central Park.
About
the job
Based at the Mandarin Oriental New York within the Food
and Beverage Department in New York City, the Food and Beverage Manager
is responsible for managing and organizing the service staff efficiently,
overseeing reservation seating, leading the welcome to the guest and constantly
circulating the dining room searching for opportunities to improve service. F&B
Managers and the Assistant Director Food and Beverage.
The Food
and Beverage Manager reports to the Assistant Director of Food
and Beverage.
As Food and Beverage, you will responsible
for the following duties:
- Maintains expert level knowledge
of all menus, all ingredients and techniques including but not exclusive to:
- Curent à la carte cocktails.
- Curent prix fixe menu cocktails.
- Current beers, both in bottle and on tap.
- Current wines by
the glass. - Current a la carte food items.
- Current prix fixe
menu food items. - All spirits on current menu.
- Participates in pre-service meeting to properly communicate to the service
staff the special reservations, dietary restrictions, changes to food
and beverage menu items, and expectations of the day’s service.
- Participates in the development, implementation and management of food
and beverage marketing activities as directed by the Director and Assistant
Director Food & Beverage - Maintains and communicate FOH department
control and cash handling procedures. - Assists in the training of new
hires and continuing education programs for current staff. - Assists
with organization of private events as directed by the Director and Assistant
Director Food & Beverage. - Ensures the maintenance and compliance
of alcohol safety regulations. - Ensures that The MO Lounge and IRD
service team meets and exceeds guest expectations - Greets guests
and maintains welcoming atmosphere with the goal of establishing return
guests. - Ensures that staff maintains a professional attitude and proper
appearance and uniform standards. - Supervises and manages set-up
and break-down of dining room before and after service. - Instructs staff
of correct maintenance and use of equipment. - Maintains and sets expert
level example of guest relations. - Anticipates guest needs and respond
promptly. - Accommodates all requests for information courteously.
- Communicates Person of Note (PON) arrivals and special requests to fellow
management. - Responds to guest complaints with the utmost
professionalism and represents the brand at all times and balancing the guest’s
best interests with the company’s. - Monitors and ensures that all
aspects of service conform to departmental and brand standards. - Ensures
that MONYC standards are met at all times. - Accountable for upholding
MOQA, FORBES, LQA, LQE standards at all times - Fully comply with all
FLHSS&E and Safe & Sound Procedures standards - Performs other duties
as assigned by the Director and Assistant Food & Beverage. - Fills in
for any FOH position when needed and applicable, including but not limited
to: set up, serving, cleaning, and hosting. - Assists with
the maintenance of time and attendance punches of all FOH employees.
- Administers verbal and written testing to FOH staff of menu items as
the Director and Assistant Director Food and Beverage - Reports on
the day, guest experience, staff performance, and unusual happenings during end
of service report.
NOTE: The above is not
an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New
York reserves the right to add, delete, change or modify the job duties
and responsibilities described in this job description at its discretion
with notice.
As Food and Beverage Manager, we expect
from you:
- Ability to communicate in proper English both
verbally and in writing. - Ability to provide legible written
communication in English. - Ability to compute basic mathematical
calculations. - Ability to perform basic computer functions including
but not limited to email and word processing. - Ability to navigate point
of sales systems with ease. - Ability to effectively use time
and attendance software. - Five (5) or more years’ experience
in restaurant service position with three (3) or more of these years having
been in a supervisory role. - Minimum Twenty-one (21) years of age
to serve alcoholic beverages. - Training others in policies
and procedures related to the FOH department.
Our
commitment to you
- Learning & Development. Your success is our
success. We craft unique learning and development programmes for various stages
in your career so that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues, globally. - Retirement Plans. When you show commitment to
us, we reciprocate. We offer different retirement plans depending on the length
of your service and your role.
Salary
and Benefits:
- Salary $80,000 to $85,000 yearly- commensurate
with experience - A competitive benefits package, including health,
dental and vision, 401(K), etc
It is Company policy
to comply with the Americans with Disabilities Act, including by providing
reasonable accommodations that do not constitute an undue hardship on
the Company. Colleagues or candidates should direct requests for accommodation
to the Director of People and Culture.
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