Front Office Agent (M/F/D)

We are looking for a Front Office Agent to join our Front Office Team
at Mandarin Oriental Savoy, Zurich.

Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.

Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Savoy, Zurich is located in the heart
of the Old Town, in the main business center, close to the city's leisure
attractions and just a short walk from the shores of Lake Zurich.

The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three
dining venues, including an all-day dining restaurant, a specialty restaurant
and a lobby lounge. The hotel is ideal for meetings and events with its newly
renovated event facilities, including a grand historic
ballroom.

About the job

Based at the Mandarin Oriental
Savoy, Zurich within the Front Office Department, the Front Office Agent
will meet and exceed guest expectations by providing efficient and courteous
Front Desk service in accordance with Legendary Quality Experiences. It is
the mission and intent of this position that the incumbent will always keep
the guest’s perspective in mind and carry out the mission of the Rooms Division.
The Front Office Agent reports to the Assistant Front Office Manager and Front
Office Manager.

As Front Office Agent, we expect
from you:

• Successfully completed vocational training in
  the hotel industry, with front office experience in upscale hospitality




• Strong team player with excellent organizational and time management
  skills

• Proficient in computer systems with solid knowledge
  of Property Management Systems (PMS)

• Excellent written
  and verbal communication skills – approachable and professional in handling both
  guest complaints and positive feedback

• Flexibility
  and resilience - your position will include weekend and holiday shifts




• Excellent manners, approachable and well-groomed appearance, as well as
  a positive charisma

• Excellent knowledge of German and English.
  Other foreign languages are an advantage

• Successful applicants
  must have the right to work in Switzerland

As Front
Office Agent, we expect from you:

• Successfully completed
  vocational training in the hotel industry, with front office experience
  in upscale hospitality

• Strong team player with excellent
  organizational and time management skills

• Proficient in computer
  systems with solid knowledge of Property Management Systems (PMS)




• Excellent written and verbal communication skills - approachable
  and professional in handling both guest complaints and positive
  feedback

• Flexibility and resilience - your position will include
  weekend and holiday shifts

• Excellent manners, approachable
  and well-groomed appearance, as well as a positive charisma




• Excellent knowledge of German and English.
  
  Other foreign languages are an advantage

• Successful applicants
  must have the right to work in Switzerland

Our
commitment to you:

• Learning & Development. Your success
  is our success. We craft unique learning and development programmes for various
  stages in your career so that you grow, continuously.

• MOstay.
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Swiss Deluxe Rates.

We’re Fans. Are you?