NIGHT CONCIERGE ASSISTANT

4 on, 3 off / 3 on, 4 off, 12-hour
shifts (8pm – 8am)

Mandarin Oriental Hyde Park is looking for
a Night Concierge Assistant to join our Concierge team.

Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel
Group is the award-winning owner and operator of some of the most luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognised for creating some
of the world’s most sought-after properties, the Group provides legendary
service inspired by Asian heritage whilst representing the very cutting-edge
of luxury experiences.

As a Night Concierge Assistant
at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Ensuring luggage or other guest items are delivered/collected from
  the guest’s room, within our standard timeframe.
• Deliver complimentary
  newspapers to occupied guest’s rooms, paying attention to their preferred choice
  of paper.
• Log all pieces of luggage stored in the appropriate logbook,
  until guests collects their luggage/returns.
• Polish luggage trolleys
  and ensure general cleanliness of the bell desk and luggage area.


• Assist doorman in loading and unloading luggage for guests.

As a Night Concierge Assistant, you will be working on 12
hours shifts on a rotating basis, Monday to Sunday.

Shift patterns will predominantly be night shifts from 8pm to 8am (including
weekends and bank holidays), so flexibility is required where
applicable.

To be successful Night Concierge Assistant
candidate, you will have a strong command of written and spoken English
and show a positive, pro-active attitude. Previous luxury hospitality experience
is ideal, but not essential.

In return, you will receive
an array of iconic benefits, such as:

• Excellent career
  progression with an iconic, luxury, global hotel brand. A lot of our colleagues
  joined us at the beginning of their career and are now leading their own teams
  and divisions.
• Fantastic learning and development opportunities for all
  levels of staff, with targeted development programs to get you ready for
  the next step in your career.
• 3 complimentary nights per year,
  increasing to 5 with length of service
• Discounted stays at our
  beautiful properties across the Group
• Access to discounts and deals
  with over 500 popular high street retailers, including discounted gym
  memberships and travel deals
• 50% F&B & Spa discount


• Complimentary Westfield Healthcare cash plan, children added at no extra
  cost
• Colleague Experience Stay in-house with breakfast included upon
  completed probation
• Friends & Family hotel rate and Spa discount


• 1 paid Charity Day per year to dedicate to a charity of your choice


• Season ticket loan & cycle to work scheme
• £750 recruitment referral
  bonus
• Free meals on duty & uniform dry-cleaning services


• Increased holiday entitlement with Length of Service, up to 33 days off


• Subsidized podiatry sessions with our incredible Bastien pedicurists


• Free Life Insurance benefits whilst in service
• Company pension
  plan
• Access to Hospitality Action’s Employee Assistance Programme


• Employee Recognition Programmes
• Social, wellbeing, charity,
  and sporting events throughout the year

SUSTAINABILITY
AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility
values are deeply ingrained in Mandarin Oriental’s culture, and sustainability
implications are carefully considered with every decision across the Group,
aligning our sustainable development efforts with the industry criteria set
by the Global Sustainable Tourism Council.

We strive for a better future
for the next generation. Protecting the environment, people and communities
are the fundamental pillars to which we devote our efforts. We are very proud
of the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic
elimination, ethical supply chain and procurement, community
and colleague engagement, technology practices and waste
reduction.

We are committed to doing the right thing, every day.

DIVERSITY
& INCLUSION.

We believe a diverse and inclusive culture is better
for everyone. Bringing individuals together is essential to the long-term
success of our people, our business and the societies and economies in which
we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will
be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please
note, all candidates applying for this role must have obtained the right to work
and live in the UK. Documented evidence of eligibility will be required
from candidates as part of the recruitment process.