MO Club Manager

MO CLUB MANAGER

Mandarin Oriental, Kuala Lumpur
is looking for an MO Club Manager to join our Front Office
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban
resort located in the heart of Kuala Lumpur and enjoys an unrivalled location
next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious
Suria KLCC mall.

About the job

Based at
the Mandarin Oriental, Kuala Lumpur / within the Front Office Department
in Kuala Lumpur, the MO Club Manager is responsible to provide supervision,
direction and leadership for the MO Club floor in accordance with
the objectives, performance and quality standards established and to be fully
conversant with the hotel operations.

The MO Club Manager reports to the Front Office Manager / Assistant Director
of Rooms.

As MO Club Manager, you will be responsible for
the following duties:

• Handles guest complaints diligently
  and professionally and provide good feedback to the guests whom you should see
  off on departure

• Ensures rooms assignments for FIT/ Group
  are according to the guest preferences and be involved in detailing any special
  arrangements pertaining to accommodation before or after and during
  stay

• Ensures a smooth operation for check in and check out
  at the MO Club

• Report in the Duty Manager’s Log, incidents
  which requires Management’s attention and follow up with decisions made




• Ensures proper manning to maximize productivity and business
  demands

• Ensures that LQE, MO Pillars, policies, mission, vision
  and IMS objectives and targets are followed through

• Control
  and analyse departmental costs to ensure performance is within budget on monthly
  profit and loss review

• Chairs monthly or quarterly department
  meetings for IMS, LQE & LRA, Forbes operation challenges and establish action
  plans to improve areas of concern

As MO Club Manager,
we expect from you:

• Degree or Diploma in Hospitality
  Management

• Minimum 5 years of hotel experience




• Experience in Front Office operations in luxury hotels and knowledge
  of Property Management Systems.

• Strong business communication,
  room revenue and budget planning

Our commitment
to you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off. As a member
  of the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• EPF (Employees Provident Fund)
  contributions (higher than the norm)

• SOCSO (Social Security
  Organisation) & EIS (Employment Insurance System)

• Public holiday
  entitlement based on Malaysian calendar

• Exceptional rest area &
  colleagues engagement activities.

We’re Fans.
Are you?