Host / Hostess

Host / Hostess, Food & Beverage
Mandarin Oriental Mayfair, London
is looking for a Host / Hostess to join our Food and Beverage
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Mayfair, London is the newest jewel
which has opened in the heart of Mayfair.

It’s another world; an oasis of calm in the heart of the city, with the most
attentive service. A world that’s all about our guests.

As
a Host / Hostess at Mandarin Oriental Mayfair, you will be responsible
for:

• Maintaining cleanliness, presentation, and stock
  of the restaurant menus.
• Greeting, escorting and seating the guests
  in a friendly, professional, and courteous manner.
• Ensuring that guests
  are seated according to their requirements.
• Logging in any information
  about special requirements, preferences from the guests and using it to give
  the special touch to the service.
• Ensuring that tables
  are appropriately cleared and re-set according to reservation plans.


• Following up on any special requests related to reservations.


• Liaising with the managers regarding any relevant guest requirements.

As a Host / Hostess, you will be working on a rotating
shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary
from morning, evening, and night shifts (including weekends and bank holidays),
so flexibility is required where applicable.

Our commitment
to you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay.
  
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans. When you show commitment to
  us, we reciprocate. We offer different retirement plans depending on the length
  of your service and your role.
• 1 paid Charity Day per year to dedicate
  to a charity of your choice
• Increased holiday entitlement with Length
  of Service, up to 33 days off
• Access to Hospitality Action’s Employee
  Assistance Programme

SUSTAINABILITY AT MANDARIN
ORIENTAL

Corporate responsibility values are deeply ingrained
in Mandarin Oriental’s culture, and sustainability implications are carefully
considered with every decision across the Group, aligning our sustainable
development efforts with the industry criteria set by the Global Sustainable
Tourism Council.

We strive for a better future for the next generation.
Protecting the environment, people and communities are the fundamental pillars
to which we devote our efforts. We are very proud of the initiatives our
colleagues have implemented to help us on the path to achieving our
sustainability goals, such as single-use plastic elimination, ethical supply
chain and procurement, community and colleague engagement, technology practices
and waste reduction. We are committed to doing the right thing, every
day.

DIVERSITY & INCLUSION

We believe a diverse
and inclusive culture is better for everyone.

Bringing individuals together is essential to the long-term success of our
people, our business and the societies and economies in which
we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will
be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please
note, all candidates applying for this role must have obtained the right to work
and live in the UK. Documented evidence of eligibility will be required
from candidates as part of the recruitment process.

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