Intern, Concierge

Mandarin Oriental Jumeira, Dubai is looking for a Concierge Intern to
join our Concierge team.

Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.

Mandarin Oriental is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

With a pristine oceanfront setting, Mandarin Oriental
Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters
of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj
Khalifa, the tallest building in the world.

The hotel's beachfront location and open-air facilities are designed to bring
a new level of relaxed luxury to the city.

Job
Purpose

The Concierge Intern is responsible for providing five-star
services to all guests and colleagues. It is the mission and intent of
this position that the candidate will keep the guest’s perspective in mind
at all times and carry out the mission of the Rooms Division. The Concierge
will be creative and accommodating to all of the guest’s needs
and requests.

As a Concierge Intern you will be responsible
for the following duties:

• Create focused conversations
  with guests which identify their personal preferences.

• Be
  proactive and anticipate the complete requirements of each guest in order
  to make their unique experience a success.

• Provide clear
  directions for all guests travelling outside of the hotel.




• Respond to all guests’ needs and requests, utilizing proper communication
  skills within resources, and other departments, when appropriate.




• Maintain a daily record via Concierge software of all guest requests,
  reservations and confirmations for guests.

• Communicate all
  important details to management and colleagues regarding internal and external
  events, resources and possible challenges.

• Assists guest in
  the recommendation, booking and organizing of sightseeing/shopping/arts
  and cultural activities.

• Assists guests in the confirming
  or booking of airline flights.

• Assists guests in
  the recommendation and booking of restaurants, bars, clubs and other
  entertainment/leisure activities as requested

• Arranges limousine
  transportation requests, ensuring that limousine generated revenue is fully
  maximized

• Provides all information pertaining to the hotel’s
  services and facilities.

• Is expected to have an extensive
  and intimate knowledge of Dubai and surrounding regions. This includes all modes
  of transportation, restaurants, bars, clubs, retail, sightseeing, arts
  and cultural activities. All recommendations must appear to be personal
  and insightful.

• Builds relationship with guests to delight
  and gain loyalty.

• Ensure customer satisfaction from arrival
  to departure in accordance to the MOHG Legendary Quality Experiences (LQEs),
  the MOHG Pillars and the respective service standards of MOQA.




• Have an in-depth knowledge of directions, travel time, cost and various
  forms of transportation.

• Maintain a constantly updated database
  with extensive information about city highlights.

• Demonstrate
  first-hand knowledge of the recommendations with thorough research.




• Is proactive and able to anticipate the complete requirements to make
  the experience a success.

As a Concierge Intern
we expect from you:

• Senior School qualification
  or equivalent.

• Hospitality School diploma is
  an advantage.

• Availability from October until April.




• Able to stand for extended period of time.

• Minimum 1
  luxury hospitality internship experience.

• Strong commands
  of Microsoft Office.

• Ability to understand guest needs
  and expectations and to deliver superior customer service.




• Perform job with attention to details and the ability to organize
  and handle multiple tasks effectively.

• Clear communication;
  effective verbal and written communication skills in English.
  
  Speaking Spanish, German, Italian, Russian and French is an advantage.

Our commitment to you:

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• Heath & Colleague Wellness. Finding the right
  work-life balance is important. Your wellbeing matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• A competitive salary and benefits
  packages

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