Sales Manager, Europe

Are you a master
of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin
Oriental is the award-winning owner and operator of some of the st luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognised for creating some
of the world’s st sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

With a pristine oceanfront setting, Mandarin
Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue
waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated
by Burj Khalifa, the tallest building in the world.

The hotel's beachfront location and open-air facilities are designed to bring
a new level of relaxed luxury to the city.

About
the job

The Sales Manager, Europe, ensures comprehensive and complete
coverage of own sales portfolio, covering all levels of accounts and all revenue
streams within the account for a comprehensive client servicing, achieving
targets and maximum productivity. Manages activities related to the sales
functions with a focus on building long-term, value-based customer relationships
that enable achievement of property sales objectives. Achieves personal booking
goals and makes recommendations on booking goals. Track record in exceeding
targets with the ability to identify, implement and execute sales strategies
and account plans.

As a Sales Manager, Europe, you will
be responsible for the following duties:

• It is part of your
  role to understand and disseminate/communicate all corporate and hotel policies
  and standard operating procedures to the colleagues.

• MO Code
  of Conduct requires that all business activities and business decisions comply
  with the general law, and with all rules, regulations and other
  requirements.

• It is part of your strategy to fully understand
  and support in all aspects the Mandarin Oriental Jumeira, Dubai People
  and Culture Strategic Policy.

• It is part of your role and your
  responsibility to fully support all learning and development
  activities.

• On The Job trainers and trainings.




• Group Training Technique trainers and trainings.

• Update
  and maintain a complete Training Matrix for your department.

• You
  shall take all reasonable steps to safeguard stored information, and not divulge
  or otherwise transfer any personal data concerning the guests, customers
  or colleagues, or any confidential information concerning the hotel unless
  with the appropriate authority.

• Use of the hotel’s network,
  computers or internet access which is in the hotel’s view unreasonable
  or inappropriate, for example gambling, chatroom, or pornographic material, is
  a serious breach of hotel policy and grounds for summary dismissal.




• Support and adhere to all policies & procedures relating to Safe, Sound
  and Sustainable at Mandarin Oriental.

• Ensure compliance with
  the MO Social Media Policy, i.e. to be fully responsible for the content
  you publish on any social media platform, including your personal site.




• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms
  of harassment or discrimination, i.e. it is strictly forbidden to discriminate
  on the basis of gender, disability, including physical or medical condition,
  race, colour, religion, national origin, ancestry, citizenship, age, sexual
  orientation, marital status, or for any other reason.

• Act as
  a hotel ambassador at all times.

• To carry out any additional
  duties requested by management, related to hotel operational activities




• To acquire, develop and manage local & international corporate business,
  government, MICE & leisure accounts.

• Ensures maximum acceptance
  in RFPs.

• To acquire, develop and manage business travel agent
  accounts (BTA) according to the set business mix strategy.

• To
  constantly monitor the market and the competition and report on threats
  and opportunities.

• To provide accurate and timely reporting
  on segment and account production and propose tactics and strategies to improve
  revenue or avoid shortfall.

• Implements and executes all sales
  objectives and action plans to reach and exceed targets set.




• Quotes and negotiates prices with customers for transient, long stay
  and group business with established parameters.

• Establishes
  and maintains files of major accounts and ensures maintenance of the accounts
  in the management system.

• Understands the overall market,
  including competitors’ strengths and weaknesses, economic trends, supply
  and demand and knows how to sell against them.

• Ensures
  that selling strategies are adhered to during negotiations and maximizes
  upselling opportunities whenever possible.

• Gains understanding
  of the property’s primary target customer and service expectations; serves
  the customer by understanding their business, business issues and concern
  to offer better business solution.

• Cross sells brand across HG
  portfolio through mobilise programme.

• Ensures all requests
  are handled in the time frame set by the company.

• Attends weekly
  and monthly department meetings and prepares account performance accordingly
  and contributes with market and customer feedback.

• Covers
  accounts when required by Department Head.

• Supports customer
  loyalty and property’s brand standards by delivering service excellence
  throughout each customer experience.

• Services our customers
  in order to grow share of the account.

• Builds strong
  relationships with customers, Guests and Team Members in order to gain full
  understanding of their needs and work to serve them effectively




• Sets a positive example for Sales, Reservations and Conference Sales
  teams.

• Handles guest complaints and disputes.




• Ensures an excellent working relationship with all colleagues within
  the hotel

• Utilizes all available on the job training tools
  for colleagues.

• Conducts sites visits as required by hotel
  operation

• Participates in Client Entertainment with Sales
  Department as required

• Joint Sales calls with team
  as required

As a Sales Manager, Europe, we expect
from you to have:

• Degree or Higher National Diploma
  equivalent in Hospitality/Hotel/Business Management

• Minimum 2
  years of experience working in a 5-star hotel environment within Sales
  and Banqueting with proven records of closing sales.

• Experience
  in representing hotel at trade shows and sales missions.

• Must
  be excellent in using computer and well versed in all computer
  applications.

• Mature and outgoing with excellent interpersonal
  skills for both external and internal customers.

• Ability to work
  under pressure and on own initiative.

• Effectively develop,
  implement, monitor and control strategies and goals.

• Positive
  attitude and good communicator.

• Ability to plan and organize
  workload.

• Effective time management, communication
  and presentation skills.

• Flexibility to respond to a range
  of different work situations.

• Able to solve problems.




• Commitment to delivering high standards of customer service.




• Fluent in English.

Our commitment to
you:

• Learning & Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• stay. When you work
  as hard as our colleagues do, it’s important to take time off. As a member
  of the #family, you can stay with us wherever you go in the world. The stay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.

• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.

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