Room Attendant

Mandarin
Oriental Ritz, Madrid is seeking a dedicated Room Service Attendant
to join our elite HSKP Team.

Are you a master of your craft,
leading with pride and precision? Do you thrive in a dynamic, collaborative team
that values integrity and excellence? At Mandarin Oriental, we embrace a growth
mindset and are committed to creating extraordinary experiences. We invite
you to become a part of our exceptional journey.

Mandarin
Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart
of the capital, renowned for its classic elegance and impeccable service.
This luxurious Belle Époque palace, located in Madrid's famous Art Triangle
and boasting over a century of history, is a symbol of style and elegance.

Guests also enjoy an urban oasis with wellness and spa facilities, beautiful
public areas and curated experiences designed for comfort and excellence—ideal
for both leisure and business travelers seeking a distinguished stay
in Madrid.

About The Role
As Room Service Attendant
at Mandarin Oriental Ritz, Madrid, you will deliver seamless, punctual
and discreet in-room dining and guest services while maintaining the highest
standards of presentation and hygiene.

Key
Responsibilities

• Deliver flawless in-room dining and guest
  service in line with MOHG standards, attending to guest requests with courtesy
  and discretion.

• Maintain and inspect service equipment, trays,
  trolleys and utensils; ensure stations are stocked and report shortages
  or faults.

• Clean and service rooms according to MOHG procedures
  when required (occupied, checkout, turndown services), ensuring amenities
  and linen rotation meet standards.

• Follow health & safety,
  HACCP, Safe & Sound and FLHSSE protocols; report incidents, maintenance needs
  and any unusual situations promptly.

• Accurately record tasks
  and requests in hotel systems (HotSOS / Infor), manage lost & found and support
  inventory control and waste reduction.

• Communicate
  professionally with guests and internal departments, escalate issues
  appropriately and contribute to a positive team environment.

What We Expect From You

• Strong interpersonal
  and problem-solving abilities.

• Excellent knowledge of luxury
  hotel room service and housekeeping standards.

• Highly
  responsible, reliable and detail-oriented.

• Ability to remain
  calm, courteous, and solution-focused under pressure.

• A
  collaborative mindset, working seamlessly with multicultural teams.




• Minimum of 1 year of experience in luxury hospitality, ideally in room
  service or housekeeping.

• Fluent in English and Spanish;
  additional languages are an advantage.

Our
Commitment To You

• Learning & Development. Tailored
  learning and personal development programmes designed to support leadership
  growth and continuous improvement.

• MOstay. Complimentary
  stays of between 3 and 10 nights and exclusive rates at Mandarin Oriental hotels
  worldwide.

• Health & Colleague Wellbeing. Health benefits
  and wellbeing initiatives, including access to on‑site physiotherapy and
  the option to enrol in private health insurance through our flexible benefits
  programme.

• Pension & Security. Pension schemes based
  on length of service and additional social benefits.

• Local
  Benefits. Meals whilst on duty, a uniform and laundry service.




• Engagement & Community. Regular town hall meetings, team events,
  colleague celebrations, volunteering opportunities and access to a Social Fund
  to support colleagues in need.

• Salary. Salary package
  in line with the Madrid Accommodation Agreement.

How to Apply
If you are ready to deliver exceptional in-room
experiences and contribute to legendary service, please submit your CV via
the Mandarin Oriental careers portal.

Mandarin Oriental is an equal
opportunities employer. We value individuality, diverse perspectives and unique
backgrounds.

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