Mandarin Oriental Ritz, Madrid is looking for a Director of People &
Culture to join our team. Are you a master of your craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a Fan
of the Exceptional.
Mandarin Oriental is the award-winning
owner and operator of some of the most luxurious hotels, resorts, and residences
located in prime destinations around the world, with a strong development
pipeline.
Increasingly recognised for creating some of the world’s
most sought-after properties, the Group provides legendary service inspired
by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Ritz, Madrid is an iconic
five‑star hotel located in the heart of the Spanish
capital.
About the job
The Director of People
and Culture is a strategic leader responsible for shaping and delivering
the hotel’s people agenda to support exceptional guest experiences
and operational excellence.
This role oversees all aspects of talent management, engagement,
and organisational development, fostering a culture aligned with the standards
of a world-class luxury hospitality brand.
As Director of People
& Culture, you will responsible for the following duties
- Set
and deliver the People & Culture strategy, aligning workforce plans
with Mandarin Oriental brand standards, business objectives, and guest
experience priorities. - Champion a culture of excellence, embedding MO
values and behaviours across all teams to uphold luxury hospitality
standards. - Lead talent acquisition and workforce planning, ensuring
recruitment and retention align with MO policies and operational needs.
- Drive learning and development initiatives, creating programs that support
leadership growth and service excellence in line with MO guidelines.
- Manage performance and succession planning, implementing fair
and transparent processes to build high-performing teams. - Ensure
compliance and governance, maintaining adherence to MO policies, local
legislation, and best-practice employee relations. - Oversee reward
and recognition frameworks, ensuring competitive benchmarking and alignment
with MO standards. - Partner with senior leadership, providing expert
guidance on organisational design, change management, and colleague
engagement. - Safeguard health, safety, and wellbeing, ensuring all
practices meet MO and regulatory requirements. - Leverage P&C systems
and analytics, using data insights to inform decisions and track key
metrics.
As Director of People & Culture, we expect
from you:
- Proven track record in senior People & Culture
leadership within luxury hospitality or high-end service environments.
- Strong background in strategic workforce planning, talent acquisition,
and organisational development. - Experience managing multi-cultural
teams and navigating diverse labour markets. - Demonstrated success
in employee engagement, retention strategies, and culture transformation.
- Solid understanding of hospitality operations and how People & Culture
impacts guest experience. - Expertise in People & Culture governance,
compliance, and employment law across relevant jurisdictions. - Hands-on
experience with change management, including restructures and organisational
effectiveness projects. - Proven ability to lead learning & development
programs tailored to luxury service standards. - Strong financial acumen
for budgeting, labour cost control, and People analytics.
Our commitment to you:
- Learning &
Development. Your success is our success. We craft unique learning
and development programmes for various stages in your career so that you grow,
continuously. - MOstay. When you work as hard as our colleagues
do, it’s important to take time off. As a member of the #MOfamily, you can stay
with us wherever you go in the world. The MOstay programme offers complimentary
nights and additionally attractive rates on rooms for you and your loved
ones. - Heath & Colleague Wellness. Finding the right work-life
balance is important. Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
Local Benefits at Mandarin Oriental
Ritz, Madrid
We’re Fans.
Are you?
