Outlet Manager, Sunvibe (Pool & Beach)

Mandarin Oriental Jumeira, Dubai is looking for an Outlet Manager, Sunvibe
(Pool & Beach), to join our Food & Beverage Team.

Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.

Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

With a pristine oceanfront setting, Mandarin Oriental
Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters
of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj
Khalifa, the tallest building in the world.

The hotel's beachfront location and open-air facilities are designed to bring
a new level of relaxed luxury to the city.

As Outlet Manager,
Sunvibe (Pool & Beach), you will be responsible for the following
duties:

• Oversee all operational and administrative aspects of
  the Pool & Beach as appropriate and be able to prioritise the required level
  of engagement in both areas depending on business volumes and other related
  parameters.

• Enforce and monitor that all operational standards,
  as per our policies, SOP and quality measures are always in place.




• Supervise the maintenance and cleanliness of the Pool & Beach at all
  times and carry out monthly or more frequent walk-throughs with the respective
  engineering and housekeeping colleagues and follow up accordingly on
  the produced reports to achieve an immaculate environment.

• Work
  closely with the respective Chef de Cuisine to plan menus, prices
  and promotional events for the Pool & Beach in order to maximize revenue
  generating opportunities in line with market demands.

• Ensure
  that reservations are managed well within the outlet and seating capacities
  are effectively maximised.

• Constantly identify areas
  for improvement in service and food and beverage quality by reviewing various
  service quality audit reports, guest comment cards and guest incident reports,
  and formulate action plans accordingly, also in cooperation with the respective
  Chef de cuisine.

• Observe all aspects of the business forecasts
  and plan effectively to make most efficient arrangements for manpower, equipment
  and supplies accordingly.

• Ensure accuracy of all menus: current,
  spelled correctly, clean and presentable and ascertain menu descriptions are up
  to date and distributed appropriately.

• Maintain solid records
  of all Annual Leave and Public Holiday clearance and assure none are accumulated
  within the outlet.

• Plan and execute special promotional
  activities for the outlet and plan for festive season events related to
  the outlet.

• Attend and participate in all required meetings
  as scheduled.

• The Outlet Manager must be fully conversant
  with the local laws and customs regarding the serving of alcohol and
  in particular the variations regarding the license under which his/her Pool &
  Beach operates. He must also ensure that all staff under his/ her leadership
  are aware of these laws and license requirements and practice responsible
  service of alcohol.

• Maintain a clear overview of all POS - point
  of sales related set ups and carry out regular check on accuracy of all
  items.

• Monitor the monthly P&L and carry out regular detailed
  analysis of outlet related financial information.

• Follow all
  procedures, policies and practices with regards to the Jardine accounting
  related requirements for F&B outlets.

• Observe the competition,
  current market and international trends, prices with the market and other new
  ideas and react accordingly.

• Provide leadership, direction
  and support to all Pool & Beach colleagues at any time.

• Train,
  evaluate and schedule all colleagues in accordance with the applicable
  standards, policies and as per the overall business requirements.




• Ensure that MO’s grooming, and appearance standards are implemented
  and maintained at all times to reflect an image of professionalism
  and care.

• Prepare a weekly roster to schedule all colleagues
  effectively to maintain the service standards of Mandarin Oriental while
  operating within budgeted labour cost guidelines and headcounts, depending
  on the business volume.

• Conduct counselling and disciplinary
  action as appropriate in accordance with Mandarin Oriental Jumeira’s
  procedures.

• Encourage proactive, efficient and effective
  inter-departmental communication within and beyond the F&B division in order
  to promote a climate of teamwork and enthusiasm.

• Personally,
  monitor and follow through on any requirements of VIP guests who are dining
  in the Pool & Beach.

• Ensure customer satisfaction from arrival
  to departure in accordance to the MO Legendary Quality Experiences (LQEs),
  the MO Pillars and the respective service standards of MOQA.




• Constantly drive and motivate the team to create specific WOW moments
  to surprise and delight guests in the Pool & Beach.

• Effectively
  handle any kind of customer complaints being verbal or written.




• Extremely organized and possess a solid administrative
  capability.

• Proven ability to successfully support, motivate
  and lead a large and diverse team.

• Ability to organize large
  projects and events.

• Able to use documented performance
  management systems and handling disciplinary processes.

• Perform
  job with attention to details and the ability to organize and handle multiple
  tasks.

• Competent computer skills including MS Office
  or equivalent.

• Ability to understand effective approaches
  to communicate with different individuals.

• Develop team members
  at all time.

• Able to empower colleagues and communicate clearly
  with other managers.

• Strong on the job and classroom style
  training skills.

• Able to constantly update all training
  materials.

As Outlet Manager, Sunvibe (Pool & Beach),
we expect from you:

• Degree or Higher National Diploma
  in Hospitality/Hotel/Business Management.

• 3-5 years’ experience
  as an outlet manager (Pool & Beach) in a luxury hotel.




• International work experience in at least two of the following regions:
  Asia, Europe, North America and preferably Middle East.

• Ability
  to understand guest needs and expectations and to deliver superior customer
  service through own initiative and through driving and motivating his/her team
  accordingly.

• Ability to work long hours under the sun with
  a strong focus on operational excellence.

• Experience with Pool &
  Beach point of sales and cashiering procedures.

• Excellent verbal
  and written communication skills in English.

• Verbal and written
  communication skills in German, French, Russian, Spanish or Arabic languages
  are preferred.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique
  learning and development programmes for various stages in your career so
  that you grow, continuously.

• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• A competitive salary
  and benefits packages

We’re Fans.

Are you?