Spa Concierge
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Spa Concierge, Spa & Wellness
SHIFT PATTERN ( 40 hours, 5
days per week)
We’re looking for a Spa Concierge to join our
vibrant and dynamic Spa Team.
Are you a master of craft? Do you thrive
in a team that succeeds together, demonstrating integrity and respect while
acting responsibly? Do you embrace a growth mindset? We invite you to become
a fan of the exceptional.
Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Mayfair is situated on Hanover Square,
Mayfair’s oldest square recently re-born, the hotel will provide a calming,
discreet sanctuary for hotel guests, while delivering a contemporary and vibrant
atmosphere in the public spaces.
As a Spa Concierge at Mandarin
Oriental Mayfair, you will be responsible for:
·Assisting in
the smooth flow of the guest’s journey throughout the day.
·Proactively
greeting, interacting, and assisting guests in a professional
manner.
·Completing daily briefing and informing the Spa & Wellness
of daily updates and information.
·Organizing appointment scheduling
in order to maximize use of time and profitability whilst ensuring that
the guests needs are of first importance.
·Having the ability
to courteously interact and answer all Spa & Wellness and hotel related
questions with guests.
·Having a thorough understanding of all retail
sales items sold in the Spa Boutique and all Mandarin Oriental treatments
and packages offered in the Spa.
As a Spa Concierge, you will
be working on a rotating shift basis, Monday to Sunday, 40 hours a week.
Shift patterns will vary from morning, afternoon, and evening shifts (including
weekends and bank holidays), so flexibility is required where
applicable.
Our commitment to you
SUSTAINABILITY
AT MANDARIN ORIENTAL
Corporate responsibility values are deeply
ingrained in Mandarin Oriental’s culture, and sustainability implications
are carefully considered with every decision across the Group, aligning our
sustainable development efforts with the industry criteria set by the Global
Sustainable Tourism Council.
We strive for a better future for the next
generation. Protecting the environment, people and communities are
the fundamental pillars to which we devote our efforts. We are very proud of
the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic elimination,
ethical supply chain and procurement, community and colleague engagement,
technology practices and waste reduction. We are committed to doing the right
thing, every day.
DIVERSITY & INCLUSION.
We believe
a diverse and inclusive culture is better for everyone. Bringing individuals
together is essential to the long-term success of our people, our business
and the societies and economies in which we operate.
All colleagues,
regardless of ethnicity, gender, age, sexual orientation, disability, background
or religion, should be treated fairly and with respect, should be given equal
opportunities, and be valued for the contributions they make in their roles.
No form of bullying, intimidation, discrimination or harassment of others
will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained
the right to work and live in the UK. Documented evidence of eligibility will
be required from candidates as part of the recruitment process.
We’re Fans. Are you?
