Waiter/ Waitress - Lobby Lounge

Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our
Lobby Lounge team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognized for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Located within Wasl Tower on Sheikh Zayed Road,
Mandarin Oriental Downtown, Dubai offers an elevated expression of modern
hospitality in the heart of the city.

Designed by UNStudio, the tower sets a distinctive architectural tone, while
the hotel’s 259 guestrooms and suites reflect contemporary, design-led living
with panoramic views across the Dubai skyline. The hotel’s dining portfolio
includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts
Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka,
Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional
features include a rooftop helipad, a two-story spa and wellness sanctuary,
landscaped rooftop pools and versatile event spaces. The Residences at Mandarin
Oriental Downtown, Dubai are set to open by 2027.

About
the job

Based at the Mandarin Oriental Downtown, Dubai within
the Food and Beverage Department in Dubai, as a Waiter/ess in our Lobby Lounge,
you play a critical role in providing an exceptional dining experience for our
guests. This includes taking orders, serving food and beverages, and ensuring
that every aspect of the dining experience meets our standards.

The Waiter/ess will report to the Restaurants, Bars & Experiences (RB&E)
Supervisor.

As a Waiter/ess, you will be responsible
for the following duties:

• Maintain comprehensive knowledge
  of the Lounge menu, including light meals, beverages, and signature drinks.
  Offer suggestions and answer questions to enhance the guest experience.




• Take accurate food and beverage orders from guests, communicate clearly
  to the kitchen and bar staff, and ensure all orders are delivered promptly
  and according to guest specifications.

• Address special requests
  or dietary needs professionally and carefully, ensuring management and kitchen
  colleagues are informed of guest preferences or allergies.




• Provide attentive and personalized service to guests, ensuring their
  needs are met efficiently and gracefully. Properly upsell services and products
  to guests, enhancing service and generating increased revenue.




• Operated the POS system to process food and beverage orders, performed
  billing tasks according to hotel and cashiering policies, and set up and cleared
  tables according to restaurant standards.

• Create WOW moments
  to surprise and delight guests, ensuring customer satisfaction from arrival
  to departure, following MOHG Legendary Quality Experiences (LQES).

As a Waiter/ess, we expect from you:

• A
  High School qualification or equivalent is preferred, and a Degree or higher
  national diploma in Hospitality/Hotel/Business Management
  is advantageous.

• Minimum 2 years’ experience working as
  a Waiter/ess, preferably in a high-volume restaurant or luxury hotel.




• Strong verbal and written communication skills in English,
  with additional languages such as Arabic being a plus.

• Knowledge
  of acceptable dining service procedures and standards, and familiarity
  with restaurant point of sales and cashiering procedures.

• Strong
  interpersonal and communication skills, ability to interact effectively
  with guests and colleagues, and understanding of the service flow.




• Demonstrates the physical ability to stand for extended periods and
  the flexibility to work a variety of shifts, including evenings, weekends,
  and holidays, in accordance with business requirements.

Our commitment to you

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• MOstay.
  
  When you work as hard as our colleagues do, taking time off is important. As
  a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• Colleague Comfort and Convenience: Benefit
  from comfortable accommodation, a duty transportation, and duty meals to ensure
  your work experience is both enjoyable and hassle-free.




• Competitive Salary and Benefits: We offer a competitive salary and
  an attractive benefits package, fully aligned with UAE industry standards,
  to ensure your financial well-being and stability.

We’re Fans. Are you?