RB&E Supervisor - Lobby Lounge

Mandarin Oriental Downtown, Dubai is looking for Restaurants, Bars &
Experiences (RB&E) Supervisor to join our Lobby Lounge Team.

Are
you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some
of the most luxurious hotels, resorts and residences located in prime
destinations around the world, with a strong development pipeline. Increasingly
recognized for creating some of the world’s most sought-after properties,
the Group provides legendary service inspired by Asian heritage whilst
representing the very cutting-edge of luxury experiences.

Located
within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers
an elevated expression of modern hospitality in the heart of the city.

Designed by UNStudio, the tower sets a distinctive architectural tone, while
the hotel’s 259 guestrooms and suites reflect contemporary, design-led living
with panoramic views across the Dubai skyline. The hotel’s dining portfolio
includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts
Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka,
Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional
features include a rooftop helipad, a two-story spa and wellness sanctuary,
landscaped rooftop pools and versatile event spaces. The Residences at Mandarin
Oriental Downtown, Dubai are set to open by 2027.

About
the job

Based at the Mandarin Oriental Downtown, Dubai, within
the Lobby Lounge in Dubai, the Restaurants, Bars & Experiences Supervisor
will oversee and personally involve all operational aspects of a particular
shift to ensure all service steps are followed and guarantee every guest
is delighted. The role is responsible for ensuring the highest standards
of service, managing and developing our team, and delivering exceptional dining
experience for our guests.

The RB&E Supervisor reports to the Assistant Manager.

As an RB&E
Supervisor, you will be responsible for the following duties:

• Supervise daily operations of the outlet, ensuring smooth service,
  monitoring standards, food quality, and guest satisfaction, while maintaining
  compliance with health, safety, and sanitation regulations.




• Conduct regular inspections to maintain a clean, safe, and organized
  environment, and understand and explain the outlet’s concept and offerings
  to guests and colleagues.

• Respond proactively to guest
  inquiries, monitor VIP guest requirements, and handle customer complaints
  effectively, reporting severe issues to managers.

• Support
  the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas
  for improvement in service and quality, and ensuring proper menu
  presentation.

• Train colleagues, identify learning
  and development needs, and foster a positive work environment, promoting
  teamwork and addressing conflicts.

• Engage warmly with guests,
  ensure customer satisfaction, create WOW moments, and participate in regular
  meetings to discuss operational updates and improvements.

As an RB&E Supervisor, we expect from you:

• Holds a High School qualification or equivalent, with a Degree or Higher
  National Diploma in Hospitality/Hotel/Business Management preferred.




• Experience as a supervisor in a high-volume restaurant with the highest
  service levels, and at least 2 years’ experience working in a 5-star luxury
  hotel environment.

• Demonstrates the ability to understand guest
  needs and deliver superior customer service, with proven ability to support
  management in motivating and leading a diverse team.

• Possess
  basic computer skills, including MS Office, and fluent verbal and written
  communication skills in English (Arabic or other languages preferred).




• Exhibits strong interpersonal and communication skills to interact
  effectively with guests, colleagues, and stakeholders at all levels, as well
  as exceptional organizational skills with attention to detail.




• Demonstrates the physical ability to stand for extended periods and
  the flexibility to work a variety of shifts, including evenings, weekends,
  and holidays, in accordance with business requirements.

Our commitment to you

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• MOstay. When you work as hard as our colleagues
  do, it’s important to take time off. As a member of the #MOfamily, you can stay
  with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Colleague Comfort
  and Convenience: Benefit from comfortable accommodation, a duty transportation,
  and duty meals to ensure your work experience is both enjoyable
  and hassle-free.

• Competitive Salary and Benefits: We offer
  a competitive salary and an attractive benefits package, fully aligned with UAE
  industry standards, to ensure your financial well-being and stability.

We’re Fans. Are you?