Front Desk Officer / Receptionist

PRIMARY RESPONSIBILITIES: 1. Assists in maximizing room sales and revenue. 2.
Prepares guest name lists. 3. Prepares for guest arrivals and departures. 4.
Greets and addresses guests by name upon their check-in and check-out. 5.

Assists guests while they are registering. 6. Assists guests with transportation
arrangements, luggage, payment, etc. 7. Escorts guests to their rooms. 8.
Informs Guest Service Attendants of guests’ room number. 9. Shows the room
features and facilities to guests. 10.

Assists and follows up guests’ requests and inquiries. 11. Recommends
F&B outlets and entertainments in the hotel to guests. 12. Briefs next
shift personnel to hand over at the end of the shift. 13. Provides information,
directions and service based on the hotel standards and policies. 14. Operates
the Business Center in providing secretarial service and handles all requested
documents and information. 15.

Ensures a prompt delivery of mails and messages. 16. Is familiar with all
cashier policies, credit cards, traveler cheques, currencies as well as foreign
exchange. 17. Controls and distributes guest room keys. 18. Strictly follows
hotel and company standards and policies. 19. Informs management regarding guest
feedback or any unusual events. 20.

Is familiar with the emergency procedures of the hotel. 21. Performs other
duties as assigned by Shift Manager or FO Manager. ADMINISTRATIVE
RESPONSIBILITIES 1. Checks and ensures that the job assigned has
been effectively completed on the timely basis and according to hotel’s
expectation. 2. Conducts daily briefing and de-briefing in the absence of
the immediate supervisor 3.

Recommends corrective actions for unfavorable variances in job standards
and budget commitment. 4. Proposes an effective duty to ensure sufficiency
of manpower in accordance to volume of business. 5. Establishes two-way
communication within and related departments. 6. Communicates effectively
with guests, subordinates, immediate supervisors and other section heads. 7.
Prepares volume of business counts and revenue report for the concerned section
8.

Attends briefing and departmental meetings or as assigned by supervisor. 9.
Manages time effectively by meeting deadlines on time. 10. Administers personnel
action on leaves & overtime requests, disciplinary actions
and commendation as assigned by supervisor. 11. Identifies and solves problems
in a professional manner. Assists others to ensure the operation is run smoothly
and effectively TECHNICAL RESPONSIBILITIES 1.

Knows and understands the job description of all positions in the department
and be able to perform the task as required. 2. Knows and understands policies
of the department well and can guide others to perform the job well. 3.
Recognizes good quality products and presentation 4. Checks and improves all
service standards established by the company 5. Supervises staff activities
to maximize revenue and minimize costs. 6.

Provides assistance to the staff when required during peak periods. 7. Maintains
grooming standards for all personnel 8. Conserves energy and water at all time
by not decreasing guest comfort and cleaning efficiency. 9. Manages wastes
by reducing and recycle the wastes, change staff behavior to carefully use all
resources. 10. Knows the requisition point and par stock of products used in
the department such as guest supplies, paper supplies, etc. COMMERCIAL
RESPONSIBILITIES 1.

Communicates effectively with guest, clients, business partners and staff. 2.
To be a good sales person to promote hotel’s image and businesses. 3.
Participates community projects or activities in order to promoting the hotel’s
image and cooperation to improve community relationship. HUMAN RESOURCES
RESPONSIBILITIES: 1. Coaches and counsels all staff when applicable 2.

Evaluates objectively the performance of staff in his/her responsibilities. 3.
Provides training to all staff in his/her department regularly. 4. Motivates
staff to grow within the company. 5. Develops him/herself to be better
supervisor/manager at all times. RELATIONSHIP 1.

Reports to Unit Manager concerned. 2. Directs and supervises activities
of subordinates. 3. Coordinates with all concerned personnel to ensure that all
activities are accomplished. OTHERS • Continuous learning through own IDP. • Any
other duties as may be assigned by the superior. ACCOUNTABILITIES • Represents
Dusit’s brand and its values at all times.

We will establish relationships and foremost and we will deliver an exceptional
guest experience and promote Thai graciousness. COMPANY’S CULTURE • Communicate
and fully embracing the Company’s culture (our Vision, our Mission and our
Values), leads by example and cascade to all your subordinates. – “Proud
to belong and to contribute” CONFIDENTIALITY • Ensure confidentiality and secure
storage of all intellectual property and data bases, both hard copy
and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel,
Customer and Staff information or transactions are kept confidential during
or after employment with the company. JOB REQUIREMENT • Minimum education
of Bachelor degree in Hotel Management or relevant degree. • Fresh graduate
is welcome.

Minimum of 1 years in Reception or Guest Service experience will be a strong
plus • Have good English communication skills both in written and spoken •
Pleasant personality with good communication and interpersonal skills